Spa Manager

The Crescent Hotels Group; Horseshoe Bay (TX); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with employer match

Paid Vacation

Paid Holidays

Associate Housing

Shuttle Service

Golf privileges

Job summary

The Crescent Hotels Group is seeking a Spa Manager for Horseshoe Bay Resort in Texas to lead daily operations of the Spa and Fitness departments and uphold luxury guest service standards. You will supervise staff, control payroll, manage inventories, and drive profitability while maintaining a culture of care for associates and members.

Responsibilities include budgeting, strategic marketing of spa services, staff training, vendor relations, and ensuring premium guest experiences in a luxury

Qualifications

• Education: Four-year college degree or professional certificate.
• Experience: Minimum of 5 years in senior-level operations management (or equivalent) required.

Responsibilities

• Manage the annual operating budget and provide weekly progress reports to the Resort Manager.
• Review and approve purchase orders while maintaining inventory control procedures.
• Utilize financial plans to identify trends, measure productivity, and monitor departmental progress.
• Conduct service and product margin analysis to ensure profitability and manage costs.
• Ensure spa and fitness equipment is maintained in optimal working condition.
• Create staffing models and review work schedules to maximize revenue and guest coverage.
• Approve personnel decisions and provide leadership to spa and fitness teams.
• Establish etiquette and service training to ensure a culture of care among staff.
• Coach associates to be proactive problem-solvers delivering high-value service.
• Execute the Spa’s marketing strategy and ensure a consistent brand image.
• Create in-house promotions to stimulate sales and guest engagement.
• Drive retail growth through staff training and sales tools.
• Stay current on spa and fitness industry trends for high-value services.
• Develop front-desk procedures for premium guest experiences.
• Ensure spa is staged for impact and guest needs are anticipated with professionalism.
• Maintain relationships with suppliers and providers.

Skills

Spa operations

Financial analysis

Payroll management

Staff supervision

Communication skills

Education

Bachelor's degree or professional certificate

Tools

Windows

Microsoft Office

Job description

Description

Position Summary

The Spa Manager provides essential leadership and daily operational oversight for the Spa and Fitness departments. This role is responsible for ensuring the highest standards of guest service, maintaining departmental profitability, and fostering a professional environment for both associates and members. Key focuses include staff supervision, inventory control, payroll management, and the implementation of luxury service standards.

Core Responsibilities

Operational & Financial Management

• Manage the annual operating budget and provide weekly progress reports to the Resort Manager.
• Review and approve purchase orders while maintaining rigorous inventory control procedures.
• Utilize financial plans to identify trends, measure productivity, and monitor departmental progress.
• Conduct ongoing service and product margin analysis to ensure profitability and manage operational costs.
• Ensure all spa and fitness equipment is maintained in optimal working condition.

Team Leadership & Development

• Create staffing models and review work schedules to ensure maximum revenue generation and seamless guest coverage.
• Approve all personnel decisions and provide leadership and direction to the spa and fitness teams.
• Establish and conduct etiquette and service training to ensure a "culture of care" among staff.
• Coach associates to become proactive problem-solvers who provide competitive, high-value service.

Sales & Guest Experience

• Execute the Spa’s marketing strategy and ensure a consistent, professional brand image.
• Create in-house promotions and activities to stimulate sales and enhance guest engagement.
• Drive retail growth through consistent staff training, sales tools, and performance monitoring.
• Stay current on spa and fitness industry trends to maintain a high-value menu of services.
• Develop and maintain gracious and efficient front-desk procedures to ensure a premium guest experience.

Standards & Professionalism

• Ensure the spa is consistently "staged for impact" to maximize guest experience and buyer interest.
• Anticipate and identify customer needs, resolving difficult situations with diplomacy and professionalism.
• Maintain professional relationships with all suppliers and providers.

Employment Standards

Education & Experience

• Education: Four-year college degree or professional certificate.
• Experience: Minimum of 5 years in senior-level operations management (or equivalent experience) required.

Knowledge & Skills

• Comprehensive functional understanding of spa and fitness operations.
• Strong financial acumen: ability to analyze data, forecast revenue, and manage payroll/production controls.
• Proficiency in Windows and all Microsoft Office applications.
• Exceptional written and verbal communication skills; ability to interact effectively with people at all levels.

Physical & Mental Requirements

• Physical Stamina: Must be physically fit and able to stand for extended periods.
• Mobility: Ability to bend, stoop, and lift/carry up to 50 pounds.
• Professionalism: Must maintain a professional attitude under pressure and adhere to associate uniform standards (including slip‑resistant, enclosed‑toe/heel footwear).
• Teamwork: Must demonstrate a collaborative "TEAM" mentality when interacting with co‑workers and guests.

Benefits and Culture at Horseshoe Bay Resort

Join the Horseshoe Bay Resort team and experience the "lake life" in the Central Texas Hill Country. We are committed to Diversity, Equity, Inclusion, and Belonging.

Compensation and Growth

• Competitive Pay with Scheduled Reviews and Raises.
• Growth opportunity through our Manager in Training Program (MIT).

Full-Time Benefits

• Health: Medical Insurance, Dental Insurance, and Vision Insurance plans.
• Retirement: 401(k) retirement plan with employer match.
• Protection: Long and Short‑term Disability, Major Illness Insurance, Critical Illness, and Accident plans.
• Time Off: Paid Vacation and Paid Holidays.
• Associate Relief Fund.

Associate Perks

• Associate Housing and Shuttle Service (Subsidized Housing).
• Weekly Meal Subsidies.
• Golf and Limited Amenity Privileges (based on occupancy and business levels).
• Retail and Dining Discounts at Horseshoe Bay Resort.
• Discounts at over 100 Crescent Hotels & Resorts properties.
• Fun associate outings and events throughout the year.

Qualifications

Education

• Bachelors (Preferred)
• Associates (Preferred)
• High School (Required)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Crescent Hotels & Resorts