Reservations Manager

North Carolina State University; Raleigh (NC); On-site; USD 56,000 - 57,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible Spending Account

Retirement Programs

Disability Plans

Life Insurance

Paid Time Off

Job summary

NC State University is seeking a Reservations Manager in Raleigh, NC to lead the reservations unit within the Student Centers. You will oversee daily operations, guide event planning, and coordinate services with campus partners to ensure seamless events for campus and external clients.

The role requires hands-on leadership, staff supervision, and strong communication. You will work within a dynamic university environment that values service excellence and student engagement.

Qualifications

• High school diploma or equivalent with two years of progressively responsible admin/office experience.
• Lead worker experience preferred.
• Experience with event management or reservations is a plus.
• Familiarity with university space use policies is helpful.

Responsibilities

• Oversee daily reservations operations for campus venues.
• Coordinate client communications and event logistics.
• Supervise reservations staff and ensure service excellence.
• Collaborate with campus partners for AV, catering, security, and safety.
• Maintain records and assist with policy compliance.

Skills

Union events

Communication

Fast-paced work

Client coordination

Education

High school diploma

Tools

Mazevo

EMS

Google Workspace

Calendly

Trello

Job description

Job Posting Information

Posting Number: PG195155SP

Internal Recruitment: No

Working Title: Reservations Manager

Anticipated Hiring Range: $55,608-$57,276

Work Schedule: M-F, 8am-5pm; with flexibility for additional hours, including occasional evenings and weekends.

Job Location: Raleigh, NC

About the Department: Campus Enterprises is NC State University's division of retail and hospitality organizations - NC State Dining, NC State Stores, Lonnie Poole Golf Course, NC State Student Centers (Witherspoon and Talley), and the One Card Office. Each department is dedicated to providing service excellence, value and enrichment of the student experience in support of academic success.

The NC State Student Centers provide a clean, safe, and welcoming environment for the NC State community with a professional and collaborative staff. In support of the university's educational mission, the Student Centers will provide high-quality support to events and activities that will enrich the student experience, provide added value to the University, and increase efficiency in university operations. Through formal and informal experiences, the NC State Students Centers serve as a cornerstone for student growth, learning, and involvement, including an environment prioritizing students leading operations.

Wolfpack Perks and Benefits

As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Propositionand learn more about what makes NC State the best place to learn and work for everyone.

• Medical, Dental, and Vision
• Flexible Spending Account
• Retirement Programs
• Disability Plans
• Life Insurance
• Accident Plan
• Paid Time Off and Other Leave Programs
• 12 Holidays Each Year
• Tuition and Academic Assistance
• And so much more!

Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community.

Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.

Essential Job Duties

The Reservations Manager plays a key role within the NC State Student Centers team, overseeing the daily operations of the reservations unit and ensuring exceptional service delivery for campus and external clients. This position supervises the reservations staff responsible for managing reservations, client communications, and event logistics across Talley Student Union, Witherspoon Student Center, Harris Field, Stafford Commons, and other outdoor locations.

As a handson operational leader, the Reservations Manager processes reservation and event requests, guides clients through event planning requirements, and coordinates services with campus partners to ensure seamless event execution.

Key Responsibilities

• Operational Strategy - Develop and implement efficient processes for handling reservation requests and managing event services, including prioritizing event requests based on event size, complexity, and venue requirements.
• Client Coordination - Confirm reservations, meet with clients for complex events, and determine event setup and audiovisual needs.
• Campus Partner Collaboration - Coordinate event services with catering, security, streaming/recording, transportation, fire and life safety, risk management, grounds, building services, and other university partners.
• Risk & Emergency Management - Serve as the department's primary contact for Emergency Management and Mission Continuity for highrisk events and dayof risk mitigation.
• Staff Supervision - Hire, train, schedule, and evaluate the reservations staff.

You will be at the heart of campus life, ensuring that our facilities remain a vibrant hub for student engagement and professional events. We value leaders who are committed to the NC State mission and who possess the technical savvy to navigate complex human resources and reservation processes.

Other Responsibilities

• Model the Division's mission and values, introduce the Division's mission and values to the employees, and foster a positive, cohesive workplace and congeniality among co-workers.
• Understand the goals and culture of the organization, and understand how employees' work activities, teamwork, and customer service impact clients. Work with your supervisor and colleagues to understand these goals and the culture.
• Adhere to all University policies, procedures, and regulations, and Division standard operating practices and protocols.
• Perform other duties as assigned to ensure Student Centers business needs are met.

Qualifications

Minimum Experience/Education

Graduation from high school and two years of progressively responsible administrative/office management experience; including some experience as a lead worker; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Preferred Qualifications

• Experience in large student union events or similar environments.
• Experience with Mazevo or EMS (event management), Google Workspace, Calendly, and Trello.
• Knowledge of state, UNC System, and University PRRs related to Use of University Space for events and solicitation.
• Strong written and verbal communication skills to effectively communicate with customers, peers, and supervisors; and professionally communicate with multiple levels of employees within the University.
• Ability to work in a fast-paced environment with strict deadlines.

Required License or Certification

• Valid NC Driver's License required within 60 days of hire. State vehicle furnished to drive to events or other Campus Enterprises locations.

Valid NC Driver's License required: Yes

Commercial Driver's License Required?: No

Recruitment Dates

Job Open Date: 08/03/2026

Earliest Close Date: 08/07/2026

Position Details

Position Number: 00111186

Position Type: SHRA

Position Classification Band Title: Administrative Support Supervisor

Position Classification Band Level: Journey

Position Classification Salary Range: $ 37,851 - $ 70,414

Salary Grade Equivalency: NC10

Alternate Option: If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Full Time Equivalent (FTE) (1.0 = 40 hours/week): 1.0

Appointment: 12 Month Recurring

Mandatory Designation - Adverse Weather: Mandatory - Adverse Weather

Mandatory Designation - Emergency Events: Mandatory - Fire/Explosions, Mandatory - Medical Emergencies, Mandatory - Hazardous Material Incidents, Mandatory - Transportation Accidents, Mandatory - Evacuations/Natural Hazards, Mandatory - Utilities/Infrastructure Failure, Mandatory - Threats of Violence/Terrorism/Interpersonal Emergencies

Time Limited Position: No

Time-Limited Appointment Length (if applicable):

Department Id: 477001 - Student Centers Operations

EEO

NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at [phone] or [e-mail].

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.