Assistant Reservations Manager

Equinox Hotels; New York (NY); On-site; USD 70,000 - 75,000; Full time

Job summary

An established luxury hospitality brand is seeking an Assistant Reservations Manager to enhance guest experiences and ensure exceptional service. This role involves overseeing reservations and guest services, working closely with a dynamic team to maintain high standards. The ideal candidate will have extensive experience in a fast-paced hotel environment, demonstrating strong leadership and communication skills. Join a forward-thinking company that prioritizes wellness and performance, offering a unique blend of luxury and holistic living. If you're passionate about hospitality and ready to make an impact, this opportunity is for you.

Benefits

Medical insurance

Vision insurance

401(k)

Flexible schedule

Employee discounts

Training and development programs

Qualifications

• 5+ years of experience in hotel reservations and guest services.
• Ability to lead and motivate a team in a fast-paced environment.
• Strong communication skills in English.

Responsibilities

• Support the Reservations Manager in overseeing guest services.
• Ensure efficient operation of the reservations department.
• Assist with payroll and scheduling for the team.

Skills

5-star experience in Reservations

Guest Services

Front Office

Sales

Strong interpersonal skills

Problem-solving skills

Education

Bachelor's Degree

Vocational training

Tools

HMS PMS

Voice Agent

Alliance

Knowcross

SynXis

Duetto

Job description

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This range is provided by Equinox Hotels . Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$70,000.00/yr - $75,000.00/yr

Direct message the job poster from Equinox Hotels

People Services (HR) Manager @ Equinox Hotels | Team Member Relations, Compliance, Learning & Development and Recruitment.

Our Company

Equinox Hotels + Resorts is a rapidly expanding global luxury hospitality brand and management company, built on the evolution of Equinox. With a design-forward approach, our portfolio spans urban, resort, and destination locations worldwide, offering high-performance living in architecturally stunning spaces.

We redefine luxury hospitality by integrating the brand’s core pillars of movement, nutrition, regeneration, and community. Tailored for the next generation of travelers, our hotels empower guests to reach their fullest potential, combining fitness, health, and holistic well-being into every aspect of the experience. From personalized services to regenerative spa treatments and nutritious dining, we create environments that energize and inspire.

Our Code

Our philosophy of "All. And Nothing." balances indulgence with simplicity, ensuring each guest thrives by amplifying performance and pushing limits, ultimately helping them achieve new heights in life.

Job Overview: Reporting to the Reservations Manager, the Assistant Reservations Manager supports the Core Team and oversees the Reservations and Guest Services functions for the hotel, ensuring the efficient operation of the Core department in conjunction with all departments.

Essential Job Functions:

• Must have 5-star experience in Reservations, Guest Services, Front Office and Sales
• Hotel Opening experience is preferred
• Proficiency with HMS PMS, Voice Agent, Alliance, Knowcross, SynXis and Duetto
• Must have a proven record of leading with passion and delivering outstanding luxury service in a fast-paced environment.
• Must be self-motivated, decisive, responsible and driven to achieve goals.
• Ability to work well in a multilevel team environment, motivate a team of employees while supporting the Director of Reservations and Revenue.
• Ability to work well under pressure.
• Possess strong interpersonal skills, excellent oral and good written communication skills.
• Ability to think independently, possess good judgment, proven problem-solving skills and effective decision-making skills.
• Ability to exercise high levels of patience, tact and diplomacy.
• Must be organized and detail oriented.
• Ability to follow and enforce all safety policies and procedures and respond properly to any hotel emergency or safety situation.
• Ability to sit for extended periods of time and continuously perform the essential job functions.
• Ability to work flexible hours, including shift work, weekends, holidays, and extended hours as required.
• Ability to assist with payroll and scheduling for the team.
• Must adhere to the appearance and grooming policy.
• Comply with Equinox Hotel standards per the team member handbook and as directed by management.
• Perform other duties/tasks and projects as assigned.

Qualifications/Skills:

s:Requirements are representative of minimum levels of knowledge, skills and /or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently, with or without reasonable accommodation.

• Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers, and management to their understanding.
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
• Ability to think quickly and act appropriately in emergency situations.
• Perform well under pressure situations, time demands, and work overtime when needed.
• Punctuality and regular and reliable attendance.
• Interpersonal skills and the ability to work well with co-workers and the public.
• Hotel or building maintenance experience preferred.
• General computer knowledge and ability to enter work orders, make notes, etc. or related system.
• Ability to work flexible schedule (AM, PM, Overnight, Weekends & Holidays).
• Two years’ experience in a similar role.
• Knowledge of proper equipment usage and repair.
• Bachelors Degree or equivalent vocational training.

Essential Physical Abilities:

• Endure various physical movements throughout the work areas.
• Ability to grasp, bend, stoop, lift, push or pull heavy loads, and lift and/or carry or otherwise move materials weighing up to 75 lbs. occasionally.
• Ability to work in a standing position for long periods of time (up to 5 hours).
• Explain: One-on-one communication with guest, manager and fellow employees.
• Ability to lead and manage a team.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Hospitality and Hotels and Motels

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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