Assistant Reservations Manager

Accor Hotels; New York (NY); On-site; USD 64,000 - 65,000; Full time

Job summary

An established industry player in hospitality is seeking a dynamic leader to join their Room Reservations team. This role offers a unique opportunity to grow your skills in Reservations and Revenue Management while enjoying the stunning Canadian Rockies. You will oversee daily operations, manage a talented team, and collaborate with various departments to enhance guest experiences. If you have a passion for hospitality and a keen eye for detail, this position is perfect for you. Join a vibrant community and take your career to new heights in this breathtaking setting.

Benefits

Subsidized staff accommodation

Complimentary meal per shift

Comprehensive benefits package

Defined Contribution Pension Plan

Employee travel program

Discounts at Food & Beverage Outlets

Access to Mountain Explorer Travel Program

Qualifications

• Previous leadership experience in a hotel environment is an asset.
• Strong working knowledge of Opera PMS and excellent communication skills.

Responsibilities

• Oversee daily operations for the reservations department with a team of up to 19.
• Work with sales and marketing teams to develop new packages and rates.

Skills

Leadership in hotel environment

Room reservations experience

Attention to detail

Communication skills

Problem-solving skills

Organizational skills

Analytical skills

Education

High School diploma

Tools

Opera Property Manager System (PMS)

Passkey/GroupMax

Central Reservations System (CRS)

Microsoft Word

Microsoft Excel

Job description

Company Description

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Job Description

We are seeking a highly energized, organized and professional candidate to assist in leading our Room Reservations team at the Castle in the Rockies!

Are you an individual with a high level of attention to detail and have a gregarious personality?

Are you one who is looking to grow your skills in the area of Reservations and Revenue Management, within the hospitality industry, whilst enjoying the breathtaking setting of the Canadian Rockies?

Competitive Salary: $64,000 - $65,000 gross annually, based on previous experience & education

Job Duties Include:

• Oversee the daily operations for the largest in-house reservations department within the NCA region (team of up to 19, including four coordinators)
• Work closely with Sales, Revenue Management, PR, Marketing and Operations teams to develop and execute new packages, rates and processes
• Foster strong relationships with group organizers, sales managers, conference services managers and tour & wholesale suppliers
• Act as key resource for Reservations and all segments knowledge while overseeing the training of Reservations Agents
• Assist with the balancing of guestroom inventory, using sales reporting to determine inventory concerns, spearheading inventory challenges for at capacity dates and working with partners to find solutions and organize reversals and relocate
• Handle guest complaints regarding reservations concerns and follow up on SCORE
• Assist with creating and managing department incentive programs
• Assist with scheduling and payroll for the reservations department
• Champion the colleague engagement survey (CES) initiatives for the department
• Ensure that there is constant communication within the team by conducting monthly department meetings
• Assist with recruitment for all year-round and seasonal reservations staff
• Manage room reservations agents and act as a mentor
• Assist the reservations team with all duties during high demand periods
• Other duties as assigned - As a leader of the Rooms Division, you may be asked to assist in other operational departments within rooms division as needed

Qualifications

Your Skills & Qualifications:

• Previous leadership experience in a hotel environment is an asset
• Previous room reservations experience is an asset
• High School diploma
• 18 months+ commitment to role
• Working knowledge of Passkey/GroupMax is an asset
• Strong working knowledge of Opera Property Manager System (PMS)
• Working knowledge of Central Reservations System (CRS) is an asset
• Passion for hotel operations with a high level of attention to detail
• Strong communication, interpersonal and problem solving skills
• Excellent written and verbal skills required
• Strong computer skills with a working knowledge of Word and Excel
• Must display strong analytical, organizational and administrative skills to be able to deal with multiple priorities simultaneously
• Professional presentation with ability to work well under pressure in a fast paced environment

Additional Information

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visitwww.banffspringsjobs.comto learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence:[e-mail]