Reservations & Guest Services Specialist (Full-Time)

Bocatti Experience; Miami (FL); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

On-the-job training provided

Career growth opportunities

Job summary

Bocatti Experience in Miami is seeking a friendly Reservations Assistant to help manage reservation requests, communicate with customers, and maintain booking information. You will provide administrative support to ensure a smooth reservation process.

The role offers on-the-job training, opportunities for growth, and requires strong communication, organization, and basic computer skills. This full-time position is perfect for someone who enjoys delivering excellent guest service in a busy

Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication skills.
• Basic computer skills and familiarity with email and scheduling systems.
• Excellent organizational and time-management abilities.
• Attention to detail and ability to manage multiple requests.
• Professional attitude and willingness to learn.

Responsibilities

• Respond to incoming phone calls, emails, and reservation inquiries.
• Assist customers with booking requests and availability questions.
• Record, update, and maintain accurate reservation information.
• Confirm booking details and communicate relevant information to customers.
• Assist with reservation changes, cancellations, and special requests.
• Maintain organized customer records and booking schedules.
• Provide professional and courteous customer service.
• Support daily administrative tasks related to reservations and guest services.

Skills

Verbal communication

Written communication

Time management

Organization

Attention to detail

Customer service

Multitasking

Education

High school diploma or equivalent

Tools

Scheduling systems

Email

Job description

Bocatti Experience in Miami is seeking a friendly Reservations Assistant to help manage reservation requests, communicate with customers, and maintain booking information. You will provide administrative support to ensure a smooth reservation process.

The role offers on-the-job training, opportunities for growth, and requires strong communication, organization, and basic computer skills. This full-time position is perfect for someone who enjoys delivering excellent guest service in a busy