Reservations Assistant

Bocatti Experience; Brickell Hammock (FL); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

On-the-job training

Career growth opportunities

Job summary

Bocatti Experience in Miami is seeking a friendly Reservations Assistant to join our team. You will handle reservation requests, communicate with guests, maintain booking records, and provide administrative support to ensure a smooth reservation process.

The ideal candidate has a high school diploma, strong communication skills, and basic computer proficiency. This full-time role offers on-the-job training and opportunities for growth within a dynamic hospitality environment.

Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication skills.
• Basic computer skills and familiarity with email and scheduling systems.
• Excellent organizational and time-management abilities.
• Attention to detail and ability to manage multiple requests.
• Professional attitude and willingness to learn.

Responsibilities

• Respond to incoming phone calls, emails, and reservation inquiries.
• Assist customers with booking requests and availability questions.
• Record, update, and maintain accurate reservation information.
• Confirm booking details and communicate relevant information to customers.
• Assist with reservation changes, cancellations, and special requests.
• Maintain organized customer records and booking schedules.
• Provide professional and courteous customer service.
• Support daily administrative tasks related to reservations and guest services.

Skills

Communication

Organizational skills

Time management

Attention to detail

Computer literacy

Education

High school diploma

Job description

About Us

Bocatti Experience provides hospitality and event-related services with a focus on customer satisfaction, organization, and memorable guest experiences.

Position Overview

We are looking for a friendly and organized Reservations Assistant to join our team in Miami. The ideal candidate will help manage reservation requests, communicate with customers, maintain booking information, and provide administrative support to ensure a smooth reservation process.

Responsibilities

• Respond to incoming phone calls, emails, and reservation inquiries.
• Assist customers with booking requests and availability questions.
• Record, update, and maintain accurate reservation information.
• Confirm booking details and communicate relevant information to customers.
• Assist with reservation changes, cancellations, and special requests.
• Maintain organized customer records and booking schedules.
• Provide professional and courteous customer service.
• Support daily administrative tasks related to reservations and guest services.

Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication skills.
• Basic computer skills and familiarity with email and scheduling systems.
• Excellent organizational and time-management abilities.
• Attention to detail and ability to manage multiple requests.
• Professional attitude and willingness to learn.

Schedule & Compensation

• Full-time position.
• Suggested pay: $16.00-$23.00 per hour.
• On-the-job training provided.
• Opportunities for career growth and development.