Reservations & Guest Experience Coordinator

Sunset Key Cottages; Key West (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Free Associate Parking

Free Meal for every shift worked

25% Discount in Resort Outlets

Hotel Discounts with OPL

Friends and Family Discount

Job summary

Sunset Key Cottages, at Latitudes Restaurant on Key West, seeks a Restaurant Reservations Coordinator/Restaurant Supervisor to support efficient operations of the restaurant, bar & lounge and special events. The role provides professional, guest-centered service in line with service standards and may involve supervising restaurant operations.

This position offers opportunities to contribute to guest experiences in a luxury resort setting, with responsibilities including booking management,

Qualifications

• High School Diploma or equivalent preferred.
• 1+ year in related field of restaurant, banquets, and hospitality preferred.
• Stand and walk for extended periods.
• Ability to handle physical activity including bending, lifting up to 25-30 pounds, and other strenuous activities.
• Must maintain a high level of enthusiasm and dedication to the guest experience.
• Availability to work all shifts, weekends, and holidays as needed.

Responsibilities

• Answer Phone calls, reply to emails, check & answer phone messages
• Handle communication with large parties wanting to dine at Latitudes
• Maintain accurate records of guest bookings, including special requests, dietary restrictions, and event details.
• Monitor reservation system to manage table assignments and optimize seating capacity.
• Confirm, modify, or cancel reservations as requested.
• Communicate reservation details to the front-of-house team, kitchen staff, and management.
• Address reservation conflicts or discrepancies promptly and professionally.
• Resolve guest complaints related to reservations or seating arrangements.
• Communicate effectively with staff to ensure a smooth dining experience for all guest
• Other duties as assigned

Education

High School Diploma or equivalent

Job description

Sunset Key Cottages, at Latitudes Restaurant on Key West, seeks a Restaurant Reservations Coordinator/Restaurant Supervisor to support efficient operations of the restaurant, bar & lounge and special events. The role provides professional, guest-centered service in line with service standards and may involve supervising restaurant operations.

This position offers opportunities to contribute to guest experiences in a luxury resort setting, with responsibilities including booking management,