Restaurant Reservations Coordinator/Supervisor

Opal Collection; Key West (FL); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Free Associate Parking

Free Meal for every shift worked

25% Discount in Resort Outlets

Hotel Discounts with OPL

Friends and Family Discount

Job summary

Latitudes Restaurant, part of the Opal Collection in Key West, seeks a Restaurant Reservations Coordinator/Supervisor to support efficient operations of the restaurant, bar & lounge and events. You will provide professional, legible service aligned with service standards.

Responsibilities include answering calls, managing large party bookings, maintaining records, optimizing seating, communicating details to FOH, kitchen, and management, and resolving guest issues.

Qualifications

• High School Diploma or equivalent preferred.
• 1+ year in restaurant, banquets, and hospitality preferred.
• Ability to stand and walk for extended periods; lift up to 25–30 pounds.

Responsibilities

• Answer calls, reply to emails, and check messages.
• Handle communication with large parties wanting to dine at Latitudes.
• Maintain accurate records of guest bookings, including special requests and event details.
• Monitor reservation system to optimize seating and capacity.
• Confirm, modify, or cancel reservations as requested.
• Communicate reservation details to the front-of-house team, kitchen, and management.
• Address reservation conflicts or discrepancies promptly and professionally.
• Resolve guest complaints related to reservations or seating arrangements.
• Communicate effectively with staff to ensure a smooth dining experience.
• Other duties as assigned.

Education

High School Diploma or equivalent preferred

Job description

We are looking for a Restaurant Reservations Coordinator/Restaurant Supervisor to join our team at Latitudes Restaurant. The Restaurant Reservations Coordinator position is responsible in assisting in the efficient operational functions of the restaurant, restaurant bar & lounge, and special events. The Restaurant Reservations Coordinator will provide efficient and legible service to all guests in a professional manner in harmony with the restaurant's service standards.

Compensation & Benefits for Reservations Coordinator:

The Restaurant Reservations Coordinator is eligible to receive a competitive salary commensurate with experience in the field.

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401(k)
• Free Associate Parking
• Free Meal for every shift worked
• 25% Discount in Resort Outlets
• Hotel Discounts with OPL
• Friends and Family Discount

Responsibilities for the Reservations Coordinator:

• Answer Phone calls, reply to emails, check & answer phone messages
• Handle communication with large parties wanting to dine at Latitudes
• Maintain accurate records of guest bookings, including special requests, dietary restrictions, and event details.
• Monitor reservation system to manage table assignments and optimize seating capacity.
• Confirm, modify, or cancel reservations as requested.
• Communicate reservation details to the front-of-house team, kitchen staff, and management.
• Address reservation conflicts or discrepancies promptly and professionally.
• Resolve guest complaints related to reservations or seating arrangements.
• Communicate effectively with staff to ensure a smooth dining experience for all guest
• Other duties as assigned

Requirements for Reservations Coordinator:

• A High School Diploma or equivalent is preferred
• 1+ year in related field of restaurant, banquets, and hospitality is preferred
• Stand and walk for extended periods of time
• Ability to handle physical activity including bending, lifting up to 25-30 pounds, and other strenuous activities
• Must maintain a high level of enthusiasm and dedication to the guest experience
• Availability to work all shifts, weekends, and holidays as needed

At the Opal Collection, we are committed to providing equal employment opportunity and no individual is discriminated against on the basis of race, religion, color, gender, age, national origin, sexual orientation, veteran status, disability, genetic information, service in the uniformed services or any other classification protected by applicable federal, state or local law.