Reservations & Guest Experience Supervisor

Opal Collection; Key West (FL); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Free Associate Parking

Free Meal for every shift worked

25% Discount in Resort Outlets

Hotel Discounts with OPL

Friends and Family Discount

Job summary

Latitudes Restaurant, part of the Opal Collection in Key West, seeks a Restaurant Reservations Coordinator/Supervisor to support efficient operations of the restaurant, bar & lounge and events. You will provide professional, legible service aligned with service standards.

Responsibilities include answering calls, managing large party bookings, maintaining records, optimizing seating, communicating details to FOH, kitchen, and management, and resolving guest issues.

Qualifications

• High School Diploma or equivalent preferred.
• 1+ year in restaurant, banquets, and hospitality preferred.
• Ability to stand and walk for extended periods; lift up to 25–30 pounds.

Responsibilities

• Answer calls, reply to emails, and check messages.
• Handle communication with large parties wanting to dine at Latitudes.
• Maintain accurate records of guest bookings, including special requests and event details.
• Monitor reservation system to optimize seating and capacity.
• Confirm, modify, or cancel reservations as requested.
• Communicate reservation details to the front-of-house team, kitchen, and management.
• Address reservation conflicts or discrepancies promptly and professionally.
• Resolve guest complaints related to reservations or seating arrangements.
• Communicate effectively with staff to ensure a smooth dining experience.
• Other duties as assigned.

Education

High School Diploma or equivalent preferred

Job description

Latitudes Restaurant, part of the Opal Collection in Key West, seeks a Restaurant Reservations Coordinator/Supervisor to support efficient operations of the restaurant, bar & lounge and events. You will provide professional, legible service aligned with service standards.

Responsibilities include answering calls, managing large party bookings, maintaining records, optimizing seating, communicating details to FOH, kitchen, and management, and resolving guest issues.