Guest Experience Manager - Front Desk & Concierge

Opal Collection; Key West (FL); Presencial; USD 52 000 - 78 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Short Term Disability

Free Associate Parking

Free Meal for every shift worked

25% Discount on Resort Outlets

Hotel Discounts with OPL

Friends and Family Discount

Resumo da oferta

Sunset Key Cottages, part of Opal Collection, is seeking an experienced Guest Services leader to oversee operations and guest satisfaction on property. The role emphasizes managing the front desk, concierge, and bell staff while driving SOPs and process improvements.

Ideal candidates have management experience in hotel settings, common in guest services and operations, with flexibility to work holidays and weekends for guest-centric service excellence.

Qualificações

• Experience in guest services, front desk, housekeeping, or related areas.
• Knowledge of hotel operations.
• Ability to work varied shifts, including holidays and weekends.

Responsabilidades

• Assist with the operational and financial management of the property.
• Oversee front desk, concierge, and bell staff to ensure service quality.
• Create SOPs and checklists to streamline operations.
• Address guest concerns and resolve issues promptly.
• Lead and develop staff to meet brand standards and guest satisfaction.
• Monitor front office systems and equipment.
• Collaborate with department heads to ensure smooth guest experiences.

Conhecimentos

Guest services management

Staff coaching & training

Front desk operations

Customer service excellence

Formação académica

Associate or Bachelor’s degree

2-year degree in Hotel & Restaurant Management or related field

Descrição da oferta de emprego

Sunset Key Cottages, part of Opal Collection, is seeking an experienced Guest Services leader to oversee operations and guest satisfaction on property. The role emphasizes managing the front desk, concierge, and bell staff while driving SOPs and process improvements.

Ideal candidates have management experience in hotel settings, common in guest services and operations, with flexibility to work holidays and weekends for guest-centric service excellence.