Reservations & Group Rooms Coordinator (Weekend/Evenings)

Coeur d'Alene Resort; Coeur d'Alene (ID); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Employee meals

Free parking

Uniforms provided

20% discount at resort restaurants

10% discount at local businesses

Free daily cruises

Discounted room and golf rates

Job summary

The Coeur d’Alene Resort is seeking a Reservation Agent & Group Rooms Coordinator to join our front desk team. You will handle bookings for individuals and groups, coordinate room blocks, and assist guests and planners with timely, accurate information.

Ideal candidates are highly organized, detail-oriented, and comfortable in a fast-paced environment, with strong communication across departments. Weekend and evening availability is required; experience with Opera Cloud and Delphi is a plus.

Qualifications

• Hotel reservations/front desk experience preferred.
• Ability to manage multiple groups, reservations, deadlines, and priorities.
• Excellent communication and data entry accuracy required.

Responsibilities

• Handle inbound/outbound reservation calls, online reservations, inquiries, and follow-ups.
• Sell and promote rooms, packages, activities, and resort experiences through upselling and cross-selling.
• Provide accurate information regarding rates, availability, policies, amenities, and resort offerings.
• Enter and maintain reservations in Opera Cloud, Revinate, Delphi, and other systems.
• Manage group room blocks, rooming lists, pickup, deadlines, billing instructions, and special requests.

Skills

Strong organizational skills

Verbal communication

Written communication

Multi-tasking

Attention to detail

Tools

Opera Cloud

Revinate

Delphi

Excel

Word

Job description

The Coeur d’Alene Resort is seeking a Reservation Agent & Group Rooms Coordinator to join our front desk team. You will handle bookings for individuals and groups, coordinate room blocks, and assist guests and planners with timely, accurate information.

Ideal candidates are highly organized, detail-oriented, and comfortable in a fast-paced environment, with strong communication across departments. Weekend and evening availability is required; experience with Opera Cloud and Delphi is a plus.