Spa Concierge - Full-Time

Miraval Resorts & Spas; Austin (TX); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

iAm Days on-site experiences

Wellbeing/Tuition Reimbursement

Discounted Hyatt hotel nights

Medical, Dental, Vision Insurance

401K with company match

Paid Time Off

Adoption Assistance

Daily colleague meals

Employee Stock Purchase Plan

Access to resort facilities

Job summary

Miraval Austin Resort and Spa is seeking a Spa Concierge to ensure a seamless guest experience at our Life in Balance Spa. You will check in guests, schedule appointments, and maintain the spa facilities with a focus on warmth and professionalism.

Join a 30-year iconic brand known for well-being, offering strong benefits, growth opportunities, and a supportive team. Evening, weekend, and holiday availability is required to serve our resort guests.

Qualifications

• Principles of PMS system management (ResortSuite).
• Calmly handle stressful situations.
• Excellent verbal and written communication.
• Computer literate with ability to learn software.
• Ability to prioritize and multitask.
• CPR/First Aid cert or obtain within 1 month.
• Open availability including evenings, weekends, holidays.
• Professional demeanor and appearance.

Responsibilities

• Check guests in at Life in Balance Spa.
• Schedule and manage spa appointments.
• Maintain spa facilities and locker rooms.
• Act as liaison between guests, spa management and other departments.

Skills

Excellent communication

Calm under stress

Multitasking

Computer literate

Open availability

Professional demeanor

Interpersonal skills

Guest liaison

Education

CPR/First Aid certification

Tools

ResortSuite PMS

Job description

Organization- Miraval Austin Resort and Spa

Summary

How would you like to work for a 30-year iconic brand that is known worldwide for its commitment to well-being?

Imagine an environment where balance, mindfulness, and care aren’t just words, but the way we live and work every day. At Miraval Austin Resort and Spa, you’ll be surrounded by natural beauty, supported by colleagues who value empathy and respect, and encouraged to grow personally and professionally.

Here, your career development and your well-being go hand in hand. From access to our fitness center, hiking trails, and wellness programs, to opportunities for professional training and leadership growth, this is more than a job — it’s a chance to align your career with a life in balance.

If you’re seeking a place where you can feel inspired, valued, and empowered to make a difference, we invite you to explore this opportunity as our Spa Concierge Full-time:

Qualifications

The Spa Concierge is responsible for checking in guests at our Life in Balance Spa, scheduling and managing appointments and maintaining the spa facility including locker rooms, quiet lounge and pool deck. Individuals in this role will act as a liaison between guests, spa management and other departments of the resort when necessary.

• Must understand the basic principles of managing PMS system (ResortSuite)
• Capable of dealing with stressful situations calmly and professionally
• Must have excellent communication skills
• Must be computer literate and have the ability to learn various software programs/applications
• Must be able to prioritize tasks and handle multiple tasks simultaneously
• possess a current CPR/First Aid certificate or can receive this certificate within 1 month of hire
• Open availability including evenings, weekends and holidays is required
• Professional demeanor and appearance

We offer excellent benefits:

• iAm Days to spend a paid 8 hours experiencing Miraval, twice per year*
• Up to $1000 in Wellbeing or Tuition Reimbursement for personal and professional growth*
• Discounted and Complimentary Hyatt Hotel nights*
• Medical, Prescription, Dental and Vision Insurance on 30thday of employment*
• 401K with company match*
• Generous Paid Time Off program*
• Paid Family Bonding Time and Adoption Assistance*
• Complimentary daily colleague meals
• Employee Stock Purchase Plan*
• Access to resort facilities including spa services, programs, hiking trails and fitness center

• Exact benefit package is contingent on status

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.