Reservations Coordinator

Hyatt Hotels Corporation; San Francisco, Houston (CA, TX); On-site; MXN 190,000 - 279,000; Full time

Job summary

Hyatt Hotels Corporation seeks a Reservations Coordinator to oversee daily reservations operations at our resort/hotel location in Yucatán. You will ensure exceptional guest service, manage room bookings, process payments, and respond to inquiries from guests and travel agencies, including luxury consortia.

The ideal candidate communicates fluently in Spanish and English, delivers proactive, personalized service, and maintains meticulous organization to follow through on tasks while upheld

Qualifications

• Fluent Spanish and English communication.
• Experience delivering luxury guest service.
• Proactive approach to guest service and problem-solving.
• Strong organizational skills with follow-through.

Responsibilities

• Oversees daily reservations operations and guest requests.
• Manage guest room bookings, payments, and inquiries from guests and agencies.
• Coordinate group block reservations and communicate with luxury consortia.
• Ensure alignment with Hyatt's standards of luxury and hospitality.

Skills

Bilingual: Spanish and English

Luxury guest service

Problem solving

Organizational skills

Proactive service mindset

Job description

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"Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off."

The Reservations Coordinator oversees the daily operations of the department, ensuring exceptional customer service and the efficient handling of all reservation-related requests. Key responsibilities include managing guest room bookings, communicating with guests and travel agencies—especially luxury consortia—to provide information about the hotel and local area, processing payments, and coordinating group block reservations. The role ensures alignment with the hotel’s standards of luxury and hospitality.

Qualifications

• Professional, personalized and engaging luxury service required
• Fluent and confident communication skills in both Spanish and English.
• Proactive approach to guest service and problem-solving
• Oganizational skills, and ability to follow through on tasks.
• Experience working with luxury consortia is highly desirable.

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