Reservations Coordinator

Jay Peak Resort; Jay (VT); Presencial; USD 23 000 - 29 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid Vacation & Sick Time

Medical, Dental, Vision Insurance

401k with employer match after 1,000+?

Free season passes for you and depend–

Employee recognition programs

Seasonal employee parties

Free breakfasts/lunches

Resumo da oferta

Jay Peak Resort is seeking a Reservations Coordinator to handle lodging reservations, manage group blocks, and coordinate with team leaders on rates and inventory. You will respond to calls and emails, and ensure accurate deposits, confirmations, and invoicing.

You will maintain knowledge of lodging specials, assist guests with package options, and support resort gift cards and related online sales. A bilingual capacity is desirable but not required.

Qualificações

• One year certificate from college or technical school or equivalent experience in reservations or hospitality.
• Experience in customer service and internal communications is valued.
• Bilingual English/French is desirable but not required.

Responsabilidades

• Answers incoming calls for lodging reservations as needed.
• Set up and provide reports for team blocks and rooms.
• Provide policy documents and rate sheets to team leaders.
• Maintain accurate records of room counts and deposits.
• Assist guests in understanding lodging options and packages.

Conhecimentos

Customer service

Telephone etiquette

Communication skills

Bilingual English/French (desirable)

Formação académica

One year certificate from college or technical school

3–6 months related experience in reservations/helpdesk

Ferramentas

Maestro

Inntopia

Sirius

Excel

Word

Descrição da oferta de emprego

WHY WORK AT JAY PEAK?We’re a team of good-natured folks at the heart and soul of a growing resort community. Our co-workers are our friends, so we happily go the extra mile for each other and our guests. We’re rewarded fairly for our collective efforts and encouraged to pursue individual goals. We’re a family, one that gets to choose its members. We strive for an authentic, community driven Resort that derives its vitality from the on-mountain experience, respect for its history & what has come before it, and its employees whose energy and spirit are its foundation. It’s not for everyone but we’re not looking for everyone-we’re looking for you.IF YOU HAVE WHAT IT TAKES, HERE'S WHAT YOU’LL GET$18/50/hrPaid Vacation & Sick TimePaid Maternity & Parental LeaveMedical, Dental, Vision, Accident, Hospital Indemnity, Life & Disability Insurances401k program eligibility with employer match after a year of employment with 1,000 hours of serviceFREE or deeply discounted season passes for you and your dependentsEmployee Recognition Programs (including daily, monthly, yearly, and seniority programs)Seasonal employee partiesRegular free employee breakfasts/lunches, family events, and partiesFor a full listing of employee perks both on and off-property, click hereSUMMARYThe Reservations Coordinator receives incoming calls and coordinates required reservations, informing guests of booking policies. Responds to email inquiries, communicates, manages and maintains reservation segments for 3rd party extra-nets, corporate, wedding and other call-in group business for Jay Peak (this includes all FIT business requiring set up, invoicing and payment process's). The Reservations Coordinator is responsible for all sports related callin blocks to include coordination with team leaders regarding rates & room counts - maintaining weekly inventory and individual deposits for team reservations. Additionally, maintaining weekly reporting and accounting processes for ice time allocations, as well as supporting the departmental activity and online fulfillment sales of Resort gift cards and amenity reservations as necessary.ESSENTIAL DUTIES & RESPONSIBILITIES (include the following, other duties may be assigned)Answers incoming calls for lodging guest reservations inquiries as needed.Set up, manage & provide relevant reporting for team blocks & rooms for call-in reservations.Provide sport policy and rate documents to team leaders.Keep accurate records of room counts for teams.Release unpicked up rooms at designated timelines on daily/weekly basis as required.Maintain accounts & email confirmations to team members at designated 14 day timelines.Maintain reports for teams, room nights, pick-ups and drops.Maintain weekly accounting for Ice Time.Maintaining Operator or Group payments and finalizing invoices once complete.Assist guests in best understanding the Resort’s various lodging accommodations, packaging options available & on property amenities.Reserving accommodations for Resort guests, most suited to their needs, verifying availability and quoting costs.Relay deposit/cancellation policies, processing advance deposits, emails confirmation letters, supplying details of check-in and check-out.Maintain current knowledge of lodging specials, sell rates & Resort events.Obtain beneficial information from incoming callers, offering effective tracking for resort sales.Maximize potential room revenue by following specified selling guidelines.Maintain fulfillment requirements by assisting agents to fulfill Move Up card online sales.Other duties as assigned by supervisor, which could be directly related, or unrelated to original position.SUPERVISORY RESPONSIBILITIESThis position has no supervisory responsibilities.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EDUCATION and/or EXPERIENCEOne year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.LANGUAGE SKILLSAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.MATHEMATICAL SKILLSAbility to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.REASONING ABILITYAbility to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.COMPUTER SKILLSAbility to use Microsoft office to include Excel, Word and emailAbility to work within software's provided - Sirius, Inntopia, and MaestroOTHER QUALIFICATIONSProfessional customer service/communication skills & telephone etiquette.Ability to retain and explain details patiently to callers.Ability to learn and work with GDS Providers and OperatorsMust be willing to adapt to constant changes in a fast-paced environment.Familiarity with computer software, such as Excel and Word, Ability to learn Maestro software (on the job training available for Maestro training).Sales skills and good customer service manner.Bilingual English/French- desirable but not required.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, employee is frequently required to sit and use hands to finger, handle or feel and occasionally required to sit and walk. The employee must occasionally lift and/or move up to 10 pounds. Special vision requirements of this job include color vision.WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The noise level in the work environment is usually moderate.RESORT CONDITIONSThis is a Winter Resort Area. It requires that work venues are varied, and in many cases include steep stairways, multilevel buildings and outdoor work areas, subject to very cold, sometimes wet or very sunny work sites. Some facilities are located at the base or bottom area and some are semi-remote and can only be reached by traveling via chair lift(s), skis or snowboards. Walking surfaces are frequently frozen, sloped and slippery. Proper footwear is a must, indoors and out. Work days and hours, as well as the number of hours required will vary, with an emphasis on weekends and holidays.