Employee Housing Coordinator

Priority Dispatch Corp.; Jay (VT); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Paid Sick Time

Season passes

401k program match

Employee meals

Employee parties

Recognition programs

Job summary

Jay Peak is seeking an Employee Housing Coordinator to manage housing for up to 175 domestic and international employees. You will maintain rental accounts, coordinate room assignments, and ensure safety, cleanliness, and compliance across properties including Inglenook.

Strong customer service, property management, and coordination with HR are essential. This full-time role requires communication across teams and responsiveness to residents in a winter resort environment.

Qualifications

• Previous experience in customer service, management of rental properties and/or maintenance is preferred.
• Ability to read, analyze, and interpret general correspondence; respond to tenants and coworkers.
• Spanish language ability preferred but not required.
• Mathematical skills: basic arithmetic.
• Reasoning ability to solve practical problems with varied variables.
• Strong people skills and clear communication with diverse staff.

Responsibilities

• Review housing applications with the Housing & Transportation Manager.
• Perform housing reference checks on applicants.
• Administer leases for Jay Peak-owned properties and leased units.
• Set up and maintain individual rental payment accounts.
• Reconcile rental payments and pursue past due accounts weekly.
• Coordinate room/unit assignments for international staff.
• Provide monthly room assignment reports to Housing & Transportation Manager.
• Ensure residents have necessary supplies (dishes, sheets, etc.).
• Conduct weekly inspections for damage, safety and egress.
• Respond to life safety and maintenance concerns via the online system.
• Oversee cleaning of common areas at the Inglenook property.
• Review surveillance system regularly.
• Coordinate evacuations twice per season.
• Enforce Rules of Conduct and document issues.
• Maintain property smallware inventories and replenish as needed.
• Address housing inquiries promptly.
• Manage incoming/outgoing mail and packages.
• Inform HR of interpersonal issues affecting housing.
• Perform additional duties as assigned.

Skills

Customer service

Property management

Maintenance

Spanish (basic)

Job description

WHY WORK AT JAY PEAK?We’re a team of good-natured folks at the heart and soul of a growing resort community. Our co-workers are our friends, so we happily go the extra mile for each other and our guests. We’re rewarded fairly for our collective efforts and encouraged to pursue individual goals. We’re a family, one that gets to choose its members. We strive for an authentic, community driven Resort that derives its vitality from the on-mountain experience, respect for its history & what has come before it, and its employees whose energy and spirit are its foundation. It’s not for everyone but we’re not looking for everyone-we’re looking for you.IF YOU HAVE WHAT IT TAKES, HERE'S WHAT YOU’LL GET$18 per hourPaid Sick Time401k program eligibility with employer match after a year of employment with 1,000 hours of serviceFREE or deeply discounted season passes for you and your dependentsEmployee Recognition Programs (including daily, monthly, yearly, and seniority programs)Seasonal employee partiesRegular free employee breakfasts/lunches, family events, and partiesFor a full listing of employee perks both on and off-property, click hereSUMMARYThe Employee Housing Coordinator manages multiple housing properties for up to 175 domestic and international employees. Promotes and sustains positive relationships with all tenants while providing a welcoming, safe, and clean atmosphere. The Employee Housing Coordinator is responsible for maintaining all employee rental accounts.ESSENTIAL DUTIES & RESPONSIBILITIES (to include the following, other duties may be assigned as needed)Receives and reviews with the Housing & Transportation Manager all employee housing applications.Conducts and confirms housing reference checks on each applicant.Administers housing lease agreements for Jay Peak owned properties as well as any properties Jay Peak leases for employee housing and ensures all are executed and filed properly.Sets up and maintains individual rental payment accounts using the preferred online software program.Reconciles rental payments and pursues past due accounts, providing updates to the Housing & Transportation Manager weekly.Coordinates with the HR Recruitment Specialist on room/unit assignments for International staff. Provides monthly room assignment report to Housing & Transportation Manager.Ensures that all residents have proper access and room inventory (dishes, sheets, etc.) to their assigned room/unit.Conducts weekly and vacating visual inspections of all employee housing properties to ensure all damage is identified and reported, and egresses are accessible and ensure that walkways are free of snow and ice.Responds to and monitors all resident life safety and maintenance concerns, complaints, and reports any and all needs via the preferred online maintenance reporting application.Oversees cleaning of common areas at the Inglenook property.Has access to and regularly reviews the Inglenook surveillance system.Twice seasonally, coordinates, conducts and documents building evacuations in all properties in coordination with the Housing & Transportation and Security Managers.Enforces Rules of Conduct, documenting all and contacting the Housing & Transportation Manager of any issues of noncompliance and/or need for further investigation.Maintains property smallware inventories and ensures proper stock levels for cleaning and housing supplies and requests replenishments as needed.Addresses resident housing inquiries and concerns in a timely manner, informing the Housing & Transportation Manager of all serious matters.Manages and distributes all incoming and outgoing mail and packages for the housing residents.Promptly informs the HR Recruitment Specialist of any interpersonal relationship issues with international housemates which may affect housing assignment.Any and all other duties as assigned by the Housing & Transportation manager which may be related or unrelated to the original position.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EDUCATION and/or EXPERIENCEPrevious experience in customer service, management of rental properties and/or maintenance is preferred but not required.LANGUAGE SKILLSAbility to read, analyze, and interpret general correspondence. Ability to effectively present information and respond to questions from tenants and coworkers. Ability to speak and/or understand Spanish is preferred but not required.MATHEMATICAL SKILLSAbility to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.REASONING ABILITYAbility to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.OTHER SKILLS & ABILITIESThis position requires strong people skills and the ability to communicate with a wide variety of people, from entry level employees to Executive Managers.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to stand. The employee is regularly required to walk. The employee must occasionally lift and/or move up to 25 pounds.WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.RESORT CONDITIONSThis is a Winter Resort Area. It requires that work venues are varied, and in many cases include steep stairways, multi-level buildings and outdoor work areas, subject to very cold, sometimes wet, or very sunny work sites. Some facilities are located at the base or bottom area and some are semi-remote and can only be reached by traveling via chair lift(s), skis, or snowboards. Walking surfaces are frequently frozen, sloped, and slippery. Proper footwear is necessary, indoors and out. Workdays and hours, as well as the number of hours required will vary, with an emphasis on weekends and holidays.