Reservations Coordinator

Rapport Guest Services

Atlanta (GA)

On-site

USD 63,000 - 72,000

Full time

42 hours ago

Be an early applicant

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/AD&D

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Job summary

Rapport Guest Services is hiring a Reservations Coordinator to oversee conference center space planning and event coordination. The role goes beyond booking to ensure space is allocated efficiently, meets client needs, and supports operational flow from scheduling through execution.

The ideal candidate has 2+ years in hospitality or event operations, experience with reservation systems, and strong organizational and communication skills.

Qualifications

2+ years in hospitality, event operations, or client-facing roles.
Experience with reservation/event management systems.
Strong organizational and communication skills.
Ability to operate independently and exercise sound judgment.

Responsibilities

Manage and assign meeting space with a focus on optimal utilization, not just availability
Evaluate requests based on meeting purpose, frequency, priority, and operational impact
Proactively reassign space to improve flow, reduce conflicts, and support high-priority meetings
Consolidate space usage during low-volume periods to increase efficiency across operations
Continuously review upcoming bookings to identify risks, gaps, and optimization opportunities
Ensure all reservation details are accurate, complete, and aligned with event requirements
Anticipate downstream impacts on AV, catering, and operational teams
Serve as a key point of contact for reservation-related communication

Skills

Hospitality experience

Event management systems

Organizational skills

Communication skills

Independent work

Tools

Reservation management systems

Job description

Rapport

Position Title: Reservations Coordinator - Coca Cola

Pay 11

Salary: $63,000 - $72,000

Other Forms of Compensation:

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Job Summary

The Reservation Coordinator is responsible for the strategic management of conference center space to support successful meetings and events. This role goes beyond booking coordination to ensure space is assigned, optimized, and continuously evaluated to maximize efficiency, support operational flow, and enhance the overall meeting experience.

This position requires strong judgment, pattern recognition, and the ability to balance client needs with broader organizational priorities. The role serves as a critical link between planning and execution, ensuring meetings are set up for success from the moment they are scheduled.

Key Responsibilities

Manage and assign meeting space with a focus on optimal utilization, not just availability
Evaluate requests based on meeting purpose, frequency, priority, and operational impact
Proactively reassign space to improve flow, reduce conflicts, and support high-priority meetings
Consolidate space usage during low-volume periods to increase efficiency across operations
Continuously review upcoming bookings to identify risks, gaps, and optimization opportunities
Ensure all reservation details are accurate, complete, and aligned with event requirements
Anticipate downstream impacts on AV, catering, and operational teams
Serve as a key point of contact for reservation-related communication

Preferred Qualifications

2+ years in hospitality, event operations, or client-facing roles
Experience with reservation/event management systems preferred
Strong organizational and communication skills
Ability to operate independently and exercise sound judgment

Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Rapport maintains a drug-free workplace.

Associates In Rapport Are Offered Many Fantastic Benefits