Reservations & Client Support Coordinator

Destination Knot; New York (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

A travel service company is seeking a Reservations & Client Support Coordinator to assist with reservation coordination and client support. This fully remote role focuses on managing scheduling requests, maintaining accurate records, and providing professional support to ensure a positive client experience. The ideal candidate is detail-oriented, organized, and possesses strong communication skills. This position offers a salary range of $45,000 - $65,000 annually, along with flexible scheduling and structured training.

Qualifications

• Strong organizational skills and ability to manage multiple tasks.
• Ability to work independently in a remote environment.
• High attention to detail and accuracy in records maintenance.

Responsibilities

• Coordinate reservation and scheduling requests.
• Assist clients with updates and confirmations.
• Maintain accurate records in internal systems.

Skills

Strong organizational and time-management skills

Excellent written and verbal communication abilities

Customer-focused with a professional and dependable approach

Tools

CRM-style systems

Job description

Position Overview

We are seeking a reliable and detail-oriented Reservations & Client Support Coordinator to assist with reservation coordination and client support in a remote environment. This role focuses on managing scheduling requests, maintaining accurate records, and providing professional support to ensure a smooth and positive client experience.

This position is well suited for individuals who are organized, communicative, and comfortable working within established systems and processes.

Key Responsibilities

• Coordinate and support reservation and scheduling requests
• Assist clients with updates, changes, and confirmations
• Maintain accurate records and documentation in internal systems
• Communicate clearly and professionally with clients via email, phone, and messaging tools
• Follow established workflows, procedures, and timelines
• Provide timely follow-up to support a positive client experience
• Collaborate with internal teams to ensure reservation accuracy and consistency

Qualifications

• Strong organizational and time-management skills
• Excellent written and verbal communication abilities
• Ability to work independently in a remote setting
• Comfortable using computers and learning new systems
• High attention to detail and accuracy
• Customer-focused with a professional and dependable approach

Preferred Experience

• Background in reservations, scheduling, customer support, or administrative roles
• Familiarity with booking, scheduling, or CRM-style systems
• Prior remote or virtual work experience

Work Environment

• Fully remote position
• Flexible scheduling based on operational needs
• Structured training and ongoing support provided
• Collaborative and process-driven team environment

Equal Opportunity Statement

We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration without regard to race, color, religion, gender, age, disability, or any other protected status.

$45,000 - $65,000 a year