Reservations & Client Support Coordinator

Destination Careers; New York (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

Destination Careers seeks a reliable Reservations & Client Support Coordinator to manage reservation coordination and provide professional client support in a fully remote environment.

This role emphasizes organizing scheduling requests, maintaining accurate records, and delivering timely, clear communication to ensure a smooth and positive client experience.

Qualifications

• Strong organizational and time-management abilities.
• Excellent written and verbal communication skills.
• Ability to work independently in a remote setting.
• Comfortable using computers and learning new systems.
• High attention to detail and accuracy.
• Customer-focused with a professional and dependable approach.

Responsibilities

• Coordinate and support reservation and scheduling requests
• Assist clients with updates, changes, and confirmations
• Maintain accurate records and documentation in internal systems
• Communicate clearly and professionally with clients via email, phone, and messaging tools
• Follow established workflows, procedures, and timelines
• Provide timely follow-up to support a positive client experience
• Collaborate with internal teams to ensure reservation accuracy and consistency

Skills

Organizational skills

Time management

Written and verbal communication

Independent in remote setting

Attention to detail

Customer-focused

Job description

Position Overview

We are seeking a reliable and detail-oriented Reservations & Client Support Coordinator to assist with reservation coordination and client support in a remote environment. This role focuses on managing scheduling requests, maintaining accurate records, and providing professional support to ensure a smooth and positive client experience.

This position is well suited for individuals who are organized, communicative, and comfortable working within established systems and processes.

Key Responsibilities

• Coordinate and support reservation and scheduling requests
• Assist clients with updates, changes, and confirmations
• Maintain accurate records and documentation in internal systems
• Communicate clearly and professionally with clients via email, phone, and messaging tools
• Follow established workflows, procedures, and timelines
• Provide timely follow-up to support a positive client experience
• Collaborate with internal teams to ensure reservation accuracy and consistency

Qualifications

• Strong organizational and time-management skills
• Excellent written and verbal communication abilities
• Ability to work independently in a remote setting
• Comfortable using computers and learning new systems
• High attention to detail and accuracy
• Customer-focused with a professional and dependable approach

Preferred Experience

• Background in reservations, scheduling, customer support, or administrative roles
• Familiarity with booking, scheduling, or CRM-style systems
• Prior remote or virtual work experience

Work Environment

• Fully remote position
• Flexible scheduling based on operational needs
• Structured training and ongoing support provided
• Collaborative and process-driven team environment

Equal Opportunity Statement

We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration without regard to race, color, religion, gender, age, disability, or any other protected status.

$45,000 - $65,000 a year