History Intepreter and Retail

THEODORE ROOSEVELT MEDORA FOUNDATION; Medora (ND); On-site; USD 17,000 - 22,000; Full time

Job summary

The Theodore Roosevelt Medora Foundation (TRMF) is seeking a guest-facing team member to interpret Medora’s history while also handling retail duties in Medora, ND. The role involves welcoming guests, presenting history, operating the gift shop, and selling tickets for Medora attractions and merchandise with a focus on accurate information and warm customer service.

The position emphasizes delivering engaging historical content, working with volunteers, and maintaining shop upkeep.

Qualifications

• Must be fluent in English and able to communicate clearly with guests.
• Retail experience is desirable and helpful for merchandising and sales.
• Must be able to operate a POS system or be willing to learn.
• Strong customer service mindset and problem-solving skills are essential.

Responsibilities

• Learn and present the history of Medora to guests.
• Serve as a combined retail associate: sell tickets and merchandise.
• Welcome guests and ensure safety at the Von Hoffman House.
• Deliver a accurate historical script for Medora’s walking tour.
• Answer questions about Medora’s history with passion and accuracy.
• Operate cash register and manage checkout procedures.
• Keep the gift shop clean, restocked, and organized.
• Greet customers and upsell Medora attractions and tickets.

Skills

Fluent English

Retail experience

POS system experience

Customer service

Math skills for change

Strong communication

History knowledge or aptitude to learn

Job description

Description

Theodore Roosevelt Medora Foundation (TRMF) is a 501(c)(3) nonprofit and premier tourism organization dedicated to connecting people with Medora through memorable entertainment, historical, and educational experiences.

This Position:

• Working with the attractions team to learn and present the history of Medora to our guests. This position is combined with a retail position and will have the responsibility to work in a retail location to sell tickets and merchandise to guests in Medora.
• Responsible for welcoming and ensuring safety of guests at the Von Hoffman House
• Interpreter of the history of the area that includes but is not limited to the history regarding Theodore Roosevelt, Marques Des Mores, Medora Von Hoffman, etc.
• Must be familiar and able to learn and deliver a script of Medora’s Historic one hour walking tour
• Work with Medora Volunteers and be able to answer questions on Medora’s history
• Responsible for running cash register and ensuring proper check-out process is followed
• Maintain cleanliness and orderliness of the gift shop by dusting and vacuuming, washing the windows and doors and straighten the merchandise
• Replenish the supply of gift shop items that are understocked
• Greet customers and offer assistance
• Notify customers of Medora Attractions and be able to sell tickets to those attractions

Requirements

Required Skills/Abilities

• Excellent verbal communication skills.
• Reliable, on time, and ready for every shift.
• Provide outstanding customer service.

Required Education and Experience

• Must give exceptional service to all guests.
• Must be able to troubleshoot and create solutions if needed.
• Previous retail experience desirable.
• Must be able to operate POS system, or willing to learn.
• Must possess math skills sufficient to make changes for customers quickly and accurately.
• Must possess either knowledge of the history of Medora, or an aptitude to learn history.
• Must be able to spread accurate historical information about Medora to guests passionately and genuinely.
• Must be fluent in English, bilingual a plus.

Work Environment

This position is in an indoor setting in a controlled, temperate environment. Occasionally working outside in hot conditions when working the Medora Musical.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is continuously required to talk, hear, hand/eye coordination, stand, walk, have repetitive use of hands and arms, and grasp. Visual acuity to determine accuracy, details and transcribe data, determine neatness and thoroughness of work assigned, and determine safety of workplace surroundings for themselves and guests. Occasionally required to push, pull, stoop, bend, lift and carry up to 25 pounds. Must be able to work long hours and available for evenings, weekends and holidays as required.

AAP/EEO Statement

It is the policy of TRMF to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, TRMF will provide reasonable accommodation for qualified individuals with disabilities.

Our Location:

TRMF is located in the heart of the Badlands: Medora, North Dakota.

It’s situated near the border separating North Dakota and Montana, along Interstate 94. Medora is the basecamp to Theodore Roosevelt National Park: 110 square miles of rugged beauty. You’re never more than a few minutes away from a night under the stars or a bike ride along the thrilling Maah Daah Hey Trail. In Medora, beauty and adventure abound.

Our central hub of operations, the Life Skills Center, is a state-of-the art campus, purpose-built for the glory of work and the joy of living. It features a dining room, a fitness center, as well as spaces for music, studying, learning, prayer, reflection, and socializing— all designed with our employees in mind.