Reservations and Ticketing Agent

Wego; Mena (AR); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in travel technology is seeking a passionate Front Office Agent to join their dynamic team. This role involves providing exceptional customer service through various communication channels, ensuring client satisfaction, and addressing inquiries effectively. The company fosters a collaborative environment where fresh graduates can thrive alongside experienced professionals. With a focus on innovation and teamwork, this is an exciting opportunity to contribute to a mission of enhancing travel experiences for millions. If you are ready to embark on a rewarding career in the travel industry, this position is perfect for you.

Benefits

Medical insurance coverage

Well stocked pantry

Regular social events

Qualifications

• Minimum 6 months experience in a contact center role.
• Fluency in English and strong communication skills required.

Responsibilities

• Handle customer inquiries through phone, chat, or email.
• Educate clients and provide solutions to travel requests.
• Resolve customer complaints and enhance satisfaction.

Skills

Fluency in English (B2 level)

Strong communication skills

Customer service skills

Problem-solving skills

Education

Any Graduate in Any Specialization

IATA certification

Job description

About the job
We are looking for passionate and driven Front Office Agent who are eager to ensure top notch service to customers in our Cairo office. If you have worked in a similar role for more than a year and you are interested in working in the travel industry this could be the perfect role for you!

Responsibilities:

• Dealing directly with customers either through phone, live chat or email.
• Respond promptly to customer inquiries.
• Educating clients, explaining procedures, answering questions and providing knowledgeable answers.
• Determines availability and comparing prices.
• Maintains and improves quality results by adhering to standards and guidelines.
• Establishing policies by accessing and verifying client information.
• Maintains contact center environment and database.
• Follow up on clients where necessary.
• Following communication “scripts” when handling different topics.
• Identifying clients’ needs, clarifying information, researching every issue and providing solutions and/or alternatives.
• Obtain and evaluate all relevant information to handle travel requests efficiently.
• Increase customer satisfaction and enhance the customer experience.
• Handle and resolve customer complaints.
• Meeting required targets.
• Any other duties related to the job.

Requirements:

• Fluency in English at a B2 level.
• A minimum of 6 months of experience in the contact center field is required.
• Awareness and experience in the travel industry.
• Only graduates will be considered for the position.
• Strong communication skills are a must-have for this role.
• Military service completion or exemption is necessary.
• The candidate should be flexible with rotational shifts and days off.
• Males must be flexible with night and overnight shifts.
• The job requires working in an onsite setting.

You also have:
UG: Any Graduate in Any Specialization; IATA certification would be an added advantage.
PG: Any Postgraduate in Any Specialization, Post Graduation Not Mandatory.

What you get?
At Wego, we pride ourselves on having created an open, flat and collaborative environment where ideas are heard and talent is nurtured. As a team member in Wego, you’ll have the opportunity to improve the lives of millions of users who use our travel app every day. You’ll work in cross-functional teams with a diverse group of individuals from 7 different countries, across 7 offices and time zones.

Our flat structure means that budding fresh graduates work inclusively alongside seasoned industry veterans, combining fresh and audacious ideas with tried and tested methods, to solve complex challenges in the world of travel technology.

You’ll be surrounded by many fun and friendly individuals who will help you grow both professionally and personally. Most importantly, you’ll be able to join us on our exciting mission to build the best travel technology company in the world.

What more do you get?

• Medical insurance coverage.
• Well stocked pantry.
• Regular social events like team lunches, office parties and Fun Fridays.

You think you know someone who would be a superstar in this role? Go ahead and share the link!