Senior Reservations and Ticketing Agent

Wego; Mena (AR); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking dedicated Reservation and Ticketing agents to join their dynamic Flight Operations Team. This role involves managing complex flight bookings and ticket issuance, ensuring compliance with airline rules, and providing exceptional service to travelers. You will be part of a collaborative environment that values innovative ideas and teamwork, working alongside experienced professionals from diverse backgrounds. If you're passionate about travel and eager to contribute to a mission-driven company, this is the perfect opportunity for you!

Benefits

Medical insurance coverage

Well-stocked pantry

Regular social events

Weekly sports activities

Qualifications

• Minimum 2 years in OTA or flights background required.
• Fluency in English at B2 level is essential.

Responsibilities

• Modify flight reservations and tickets that cannot be handled online.
• Perform quality control checks to ensure bookings adhere to flight rules.

Skills

Fluency in English (B2 level)

Strong communication skills

Experience in flight booking and ticketing

Knowledge of IATA Fares and Ticketing

Ability to multitask in stressful situations

Education

Military service completion or exemption

2 years experience in a similar role

Tools

GDS systems

BSP Accounting

Job description

About Wego

We’re on a mission to help people discover the real value of travel — to inspire, to give more reasons, to make it easy — for you to go. Our company was founded back in 2005, and since then, we’ve imagined and created some of the most well-loved products for travellers all around the world.

Today, Wego is used by millions of people every month — people who travel for adventure, work, family, and for many other reasons. That’s why we work tirelessly to make your experience of planning & booking flights, hotels, and trips as seamless as possible.

About the role

Our Back Office 'Flight Operations Team' operates 24 x 7 365 days a year and is made up of experienced and highly skilled Reservation and Ticketing agents with deep knowledge of the travel industry and in particular flight booking and ticketing via GDS systems and airline portals.

To join this team you must be able to demonstrate that not only are you fully competent with the required operational processes for the issuance, reconciliation and fulfilment of airline tickets, but also demonstrate a clear understanding of IATA Fares and Ticketing including BSP Accounting, Refunds and Reconciliation processes.

As an online company, we like to handle things via automation; however, automation cannot do everything. That is where this team steps in, they are there to handle the complexities of flight bookings and ticket issuance that is not covered via automation. They monitor and audit our solutions to make sure that they keep working and handle things manually when they don't.

Responsibilities:

• Modification of Flight Reservations and Tickets that cannot be handled online such as ticket exchanges, voids, cancellations, and refund processing.
• Understanding and applying the best fares possible for domestic and international flights such as contract fares, snap codes (CAT, NEGO FARES airlines' rules, etc.).
• Multi PCC and Multi GDS shopping to reduce fares that are booked.
• Performing Quality Control checks to ensure that all bookings adhere to the flight rules.
• Monitoring and identifying issues with our booking and ticketing systems.
• Creating and updating profiles and invoicing.
• Building PNRs, creating itineraries, checking basic and advance availability, reading of fare rules, and ensuring that all tickets are issued by deadlines.
• Booking and Ticketing optimisation that reissues, voids, cancels, and re-books flights to gain additional savings.
• Work with multiple consolidators globally in multiple BSPs to gain the highest level of commission or the lowest fare possible for a given booking. Able to multitask and work in stressful situations.

Requirements:

• Fluency in English at a B2 level.
• A minimum of 2 years of experience in a similar role from OTA or Flights Background.
• Awareness and experience in the travel industry.
• Strong communication skills are a must-have for this role.
• Military service completion or exemption is necessary.
• The candidate should be flexible with rotational shifts and days off.
• Males must be flexible with night and overnight shifts.
• The job requires working in an onsite setting.

What you get?

At Wego, we pride ourselves on having created an open, flat, and collaborative environment where ideas are heard and talent is nurtured. As a team member in Wego, you’ll have the opportunity to improve the lives of millions of users who use our travel app every day. You’ll work in cross-functional teams with a diverse group of individuals from 7 different countries, across 7 offices and time zones.

Our flat structure means that budding fresh graduates work inclusively alongside seasoned industry veterans, combining fresh and audacious ideas with tried and tested methods, to solve complex challenges in the world of travel technology.

You’ll be surrounded by many fun and friendly individuals who will help you grow both professionally and personally.

Most importantly, you’ll be able to join us on our exciting mission to build the best travel technology company in the world.

What more do you get?

• Medical insurance coverage.
• Well-stocked pantry.
• Regular social events like team lunches, office parties, and Fun Fridays.
• Weekly sports activities (football, badminton, archery to name a few!).