Reservations and Communications Agent

fourseasons; Jackson (WY); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Discounted housing

Employee Travel Program

Medical insurance (family)

5 Weeks PTO

Ski passes

Free cafeteria meals

Uniform dry cleaning

Job summary

Four Seasons Jackson Hole is seeking a Reservations Agent to join the Reservations Team. You will ensure accurate room reservations, quote available rates and services, and record all details.

The ideal candidate has fluent English, outstanding customer service, a welcoming presence, and the ability to work a flexible schedule including evenings, weekends and holidays in a luxury hospitality environment.

Qualifications

• Must have fluent English and strong customer service skills.
• Excellent presentation and interpersonal skills are essential.
• Ability to work a flexible schedule including evenings, weekends and holidays.

Responsibilities

• The Agent is part of the Reservations Team who is responsible for ensuring the accurate execution of room reservations for our guests.
• Complete room reservations for any given time period knowing what types of accommodations, rates and special services are available.
• Ability to properly code all reservations as to the rate type, source, travel agent, and special requests.
• Reason what a potential guest is looking for in room accommodations and participate in problem solving situations while keeping the Reservations Manager well informed.
• Utilize the guest recognition program to ensure maximum accuracy and recognition.
• Utilize the computer system in retrieving, updating and inputting room reservations.
• Perform other tasks or projects as assigned by hotel management and staff.

Skills

Fluent English

Customer service

Interpersonal skills

Attention to detail

Clear speaking voice

Legal work authorization

Tools

Reservation system

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

No matter the season, Jackson Hole offers a lifestyle built around outdoor adventure, meaningful connections, and unforgettable moments. Surrounded by the iconic peaks of Grand Teton and the natural beauty of nearby Yellowstone National Park, Four Seasons Resort and Residences Jackson Hole offers more than a workplace. It’s an inspiring place to grow your career, build community, and explore year-round. From world renowned skiing and snowboarding in the winter to hiking, wildlife viewing, and endless outdoor recreation throughout the warmer months, there’s always something new to discover in heart of the American West.

Responsibilities

• The Agent is part of the Reservations Team who is responsible for ensuring the accurate execution of room reservations for our guests.
• Complete room reservations for any given time period knowing what types of accommodations, rates and special services are available.
• Ability to properly code all reservations as to the rate type, source, travel agent, and special requests.
• Reason what a potential guest is looking for in room accommodations and participate in problem solving situations while keeping the Reservations Manager well informed.
• Utilize the guest recognition program to ensure maximum accuracy and recognition.
• Utilize the computer system in retrieving, updating and inputting room reservations.
• Perform other tasks or projects as assigned by hotel management and staff.

Preferred Qualifications

• Must be willing to work a flexible schedule in order to accomplish all major responsibilities. This may include some evenings, weekends and holidays.
• High attention to detail and customer service skills.
• Candidates must have excellent personal presentation and interpersonal skills.
• Clear and welcoming speaking voice.
• Fluent English required.
• Successful candidate must possess legal work authorization in the United States

Benefits!

• Discounted housing available
• Employee Travel Program!
• Medical, dental and vision insurance for you and your family
• 5 Weeks PTO
• Retail, spa and F&B discounts
• Free Employee Cafeteria meals
• Free uniform dry cleaning
• Discounted/transferable ski passes
• Free ski storage

We look forward to receiving your application!

Four Seasons is an Equal Opportunity, Affinitive Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal