Reservations Agent- Remote

Hotel Polaris at US Airforce Academy; Isle of Palms (SC); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading vacation rental management company is looking for a full-time Reservations Agent to join the Reservations Team. In this remote role, you'll create personalized guest experiences, manage reservations accurately, and engage in upselling services to enhance guest satisfaction. Ideal candidates will have strong communication skills and previous reservation sales experience.

Qualifications

• Previous reservation sales experience required.
• Ability to work in a remote environment with a quiet space.
• Strong proactive communication skills are necessary.

Responsibilities

• Creating a personalized guest reservations experience.
• Maintaining complete knowledge of hotel services and offers.
• Upselling services and offerings to guests as appropriate.

Skills

Customer service

Verbal communication

Written communication

Organizational skills

Education

High school graduate or equivalent

Tools

Microsoft Office

Revinate

Job description

Overview

**This position is Remote. East Coast Required.**

Join us for this incredible opportunity at Wild Dunes vacation Rentals, located in the Isle of Palms, South Carolina, to be part of our Reservations Team as a full-time Reservations Agent. CoralTree Residence Collection is recognized as the outstanding choice for managing premium and luxury residential resorts, vacation homes, and hotels, defined by people with genuine purpose, pride, and a sense of place.

Every guest’s unique stay experience begins with a customized and authentic reservations experience. The Reservation Sales Associate is critical to ensure each guest has an amazing stay by focusing on a customized experience, accuracy of reservations, proactively communicating hotel information to the guest, and setting up the operations team for success.

Responsibilities

• Creating a personalized guest reservations experience by accurately inputting guest contact information. Adding information to guest history such as; previous stay experience, special occasions, preferences, and other pertinent information.

• Maintaining complete knowledge of the hotel and other information including the following:

• All hotel facilities/services offered and hours of operation

• All accommodations, layout, décor, attributes and locations

• Special packages and promotions

• All spa treatments and offerings, their benefits and costs

• Daily stats, including availability

• Entertainment/special events scheduled on property and in the area

• Directions to the resort from airports and other major landmarks

• General info, descriptions and directions for local services, restaurants, wineries and points of interest.

• Answers all incoming calls in less than three rings in a professional and friendly demeanor following hotel call quality and brand standards.

• Upselling services and offerings as appropriate, ensuring that each guest is fully educated about the resorts’ offerings.

• Actively participates in training.

• Achieves monthly individual & team conversion and revenue goals.

• Pursues outbound revenue opportunities through our Revinate lead management system.

• Assists with Travel Agent requests and emails. Ensures all requests and communication are replied to within Service Guidelines.

• Keeps current with all communication and hotel information and communicates to other reservation sales associates as needed.

• Ensure appropriate guest follow-up takes place in a timely and proper fashion, in accordance with the standard operating procedures.

• Provide detailed notes and comments in the lead management system and PMS regarding guest requests to ensure a quality guest experience.

• Assists with group rooming lists & third-party reservation completion as needed.

• Maintains rate integrity in accordance with revenue management strategies.

• Attends and participates in reservations meeting.

• Maintains call compliance and accurate coding of reservation calls and leads.

Qualifications

• Must have previous reservation sales experience, including usage of Revinate.

• Ability to travel to Wild Dunes Vacation Rentals 1-2 times per year
• Must be able to sit for long periods of time.

• Ability to travel to hotels and work onsite for extended periods.

• Must have a quiet, dedicated space, free of distractions if remote.

• Basic knowledge of Microsoft Office software suite.

• High school graduate or equivalent

• People person – must possess a professional, positive presentation and strong motivation to provide exceptional customer service

• Ability to thrive and succeed in a fast-paced, demanding work environment; must be flexible to changes in direction, routine and scheduling.

• Ability to read and comprehend complex instructions and multitask.

• Required strong proactive verbal and written communication skills.

• Ability to use office equipment in an effective and efficient manner.

• Strong organizational skills.

• Ability to work as a team-player and accept assignments from multiple individuals

• Ability to work in a remote environment.

• Bring “Fun” to work every day.