Reservations Agent- PM

Spire Hospitality; Village of Lake Placid (NY); On-site; USD 22,000 - 31,000; Full time

Job summary

Spire Hospitality LLC is seeking a PM Reservations Agent for High Peaks Resort in Lake Placid, NY. This on-site, full-time role handles guest reservations by phone, provides information on rates and availability, and uses a computer reservation system.

Candidates should have a high school diploma, hospitality experience preferred, and proficiency with MS Office; experience with PMS systems like OPERA or OnQ is a plus. Wage is $19.00 per hour, shift 3pm-11pm.

Qualifications

• High school diploma or its equivalent.
• Prior hospitality experience preferred.
• Proficiency with MS Office (Outlook, Word, Excel).
• Experience with hotel PMS systems a plus (OPERA, OnQ).

Responsibilities

• Answer incoming calls from prospective guests in a friendly and timely manner.
• Provide information on availability, room types, rates, and assign reservations accordingly.
• Input and retrieve data using a computer reservation system and use codes for efficiency.
• Answer questions about facilities, services, local attractions, and policies.
• Review materials related to group reservations and property updates.
• Handle complaints tactfully and negotiate alternatives if needed.
• Generate reports and retrieve forms from the system.
• Perform other duties as assigned.

Job description

High Peaks Resort
Lake Placid, NY 12946, USA

• On-site
• Front Office
• Full-Time
• Requisition #: RESER017414

Description

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more.

As the PM Reservations Agent, you'll answer telephone inquiries in a friendly and courteous manner, employ sales techniques in order to secure and process reservations for guest accommodations in a timely manner consistent with high standards of quality.

Essential Job Functions:

• Answer the incoming calls of all prospective guests in a friendly and timely manner.
• Provide accurate information regarding availability, accommodation types, rates, etc. and assign reservations based on guest preferences and availability.
• Input and retrieve data using a computer reservation system and utilize codes for efficiency.
• Answer questions regarding hotel facilities and services, local attractions, directions, etc. Communicate applicable deposit and guarantee policies as requested.
• Thoroughly read provided materials pertaining to group reservations, guest concerns, and property updates.
• Handle complaints in a tactful manner and negotiate resolutions such as alternative accommodations when hotel is sold out.
• Initiate reports and retrieve printed forms from computer.
• Other duties as assigned.

Physical Demands:

• Ability to lift, carry, push or pull 10 lbs
• Primarily sedentary role, may involve standing and walking for short periods of time

Wage: Hourly $19.00

Shift:3pm-11pm

Qualifications:

Education:

• High school diploma or its equivalent

Experience:

• Prior hospitality experience preferred
• Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel
• Previous experience with hotel PMS systems a plus. Examples: OPERA, OnQ

Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.