Reservations Agent- PM

High Peak's Resort; Village of Lake Placid (NY); Vor Ort; USD 22.000 - 31.000; Vollzeit

Benefits dieser Stelle

EARLY PAY OR EARNED WAGE ACCESS

Medical insurance

Dental plan

Hotel discounts

Zusammenfassung

High Peaks Resort is seeking a PM Reservations Agent to handle guest inquiries, secure and process reservations, and provide accurate information on availability, rates, and accommodations. This on-site role requires friendly, efficient service and basic computer skills.

You will use a computer reservation system, assist with group bookings when needed, and support the front desk during peak periods. Prior hospitality experience and MS Office proficiency are preferred; OPERA or OnQ experience is

Qualifikationen

• Hospitality experience preferred.
• Proficient with MS Office (Outlook, Word, Excel).
• Experience with hotel property management systems is a plus.

Aufgaben

• Answer incoming calls from prospective guests in a friendly, timely manner.
• Provide information on availability, rates, and accommodation types; process reservations.
• Input/retrieve data in reservation system and apply codes for efficiency.
• Handle guest questions about facilities, services, and local attractions; communicate policies.
• Read materials on group reservations and property updates; assist with alternatives when sold out.
• Begin reports and retrieve forms from computer; other duties as assigned.

Kenntnisse

Hospitality experience

MS Office

PMS systems

Ausbildung

High school diploma or its equivalent

Tools

OPERA

OnQ

Jobbeschreibung

High Peaks Resort
Lake Placid, NY 12946, USA

• On-site
• Front Office
• Full-Time
• Requisition #: RESER017414

Description

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more.

As the PM Reservations Agent, you'll answer telephone inquiries in a friendly and courteous manner, employ sales techniques in order to secure and process reservations for guest accommodations in a timely manner consistent with high standards of quality.

Essential Job Functions:

• Answer the incoming calls of all prospective guests in a friendly and timely manner.
• Provide accurate information regarding availability, accommodation types, rates, etc. and assign reservations based on guest preferences and availability.
• Input and retrieve data using a computer reservation system and utilize codes for efficiency.
• Answer questions regarding hotel facilities and services, local attractions, directions, etc. Communicate applicable deposit and guarantee policies as requested.
• Thoroughly read provided materials pertaining to group reservations, guest concerns, and property updates.
• Handle complaints in a tactful manner and negotiate resolutions such as alternative accommodations when hotel is sold out.
• Initiate reports and retrieve printed forms from computer.
• Other duties as assigned.

Physical Demands:

• Ability to lift, carry, push or pull 10 lbs
• Primarily sedentary role, may involve standing and walking for short periods of time

Wage: Hourly $19.00

Shift:3pm-11pm

Qualifications:

Education:

• High school diploma or its equivalent

Experience:

• Prior hospitality experience preferred
• Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel
• Previous experience with hotel PMS systems a plus. Examples: OPERA, OnQ

Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.