Guest Experience Reservations Agent

OKANA Resort & Indoor Waterpark; Oklahoma City (OK); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Competitive wages

Health insurance

Retirement savings

Growth opportunities

Paid time off

Perks & discounts

People-first culture

Job summary

OKANA Resort & Indoor Water Park, part of Pyramid Global Hospitality, is seeking a Reservations Agent to create, modify, and cancel guest reservations, send confirmations, and respond to guest inquiries. You will handle group, travel agent, corporate, and internet bookings, including rooming lists and routine payments.

The role requires a High School diploma (college degree preferred) and strong English communication.

Qualifications

• High School diploma required; college degree preferred.
• Previous reservations experience is beneficial; preferably in a hotel/resort.
• Fluent in English; able to speak, read, and write.
• Excellent communication skills for phone or in-person interactions.
• Customer-centric attitude.
• Proficient with resort PMS to manage reservations.

Responsibilities

• Answer guest questions and offer information and assistance.
• Answer telephones according to standard.
• Communicate with other departments to fulfill guest needs.
• Maintain work area neat and organized.
• Report all unsafe conditions immediately.
• Update information in computer systems (e.g., post charges).
• Complete other duties as assigned by supervisor, including cross training.
• Attend all mandatory meetings.
• Follow checklist for duties and timelines.

Skills

Fluent in English

Excellent communication

Customer-centric

Computer proficiency

Fast-paced environment

Education

High School diploma required

College degree preferred

Tools

Property Management System (PMS)

Job description

OKANA Resort & Indoor Water Park, part of Pyramid Global Hospitality, is seeking a Reservations Agent to create, modify, and cancel guest reservations, send confirmations, and respond to guest inquiries. You will handle group, travel agent, corporate, and internet bookings, including rooming lists and routine payments.

The role requires a High School diploma (college degree preferred) and strong English communication.