Reservations Agent

DeKalb Health; Taos Ski Valley (NM); On-site; USD 25,000 - 32,000; Full time

Job summary

Taos Ski Valley, Inc. seeks a Reservations Agent to assist guests with lodging, lift tickets, lessons, rentals, and activities, using deep knowledge of Taos Ski Valley offerings and the Town of Taos to upsell and ensure guest satisfaction.

This hourly role requires a pleasant phone presence, professional demeanor, and the ability to work weekends, holidays, and evenings. Strong computer skills and experience with property management systems are preferred.

Qualifications

• Ability to sit for extended periods of time.
• Flexible schedule including weekends, holidays, and evenings.
• Strong computer and internet skills required.
• Prior experience with Property Management Systems preferred.
• Ability to read and write in English required.
• Ability to speak foreign languages preferred.
• Ability to type at a reasonable rate required.
• Educational requirements include: High school diploma or equivalent.

Responsibilities

• Assist guests with lodging, packages and mountain experiences.
• Answer phone calls and emails promptly and professionally.
• Upsell lodging, packages and mountain experiences to prospective and repeat guests.
• Take reservation calls and record crucial data in the call log.
• Process deposits to customer credit cards per department policy.
• Maintain professional demeanor and appearance and support team collaboration.

Skills

Customer service

Phone etiquette

Upselling

Communication

Multitasking

Education

High school diploma or equivalent

Tools

Property Management Systems

Job description

Base Pay $18.50 / Hour

Other Compensation Plus Commission

Job Category Winter

Employee Type Hourly position

Description

The Reservations Agent plays a key role in the success of the Central Reservations Department and the overall experience of visitors to Taos Ski Valley. The agent is to assist prospective guests and repeat visitors to Taos Ski Valley in helping with secure accommodation, lift tickets, lessons, rentals, and other activities which may be desired or offered by the Central Reservations Department. The Reservations Agent will have a strong working knowledge of all the lodging and activity options offered in Taos Ski Valley and the Town of Taos. The Reservations Agent will try to up-sell services and options for potential and repeat guests. The Reservations Agent shall strive to always provide exceptional service to fellow staff members and guests. Works closely with off-site agents and managers to ensure the success of sales and guest satisfaction.

This job description is intended to be a broad description of duties. You will be expected to carry out all responsibilities in accordance with the organization's policies and applicable laws. Specific information on duties and policies can be found with your supervisor or in the Employee Reference Guide. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

• Has a pleasant and courteous phone voice
• Follows departmental opening and closing procedures
• Answers phone calls and returns email in a prompt and professional manner
• Assists guests on the phone and through email communication with questions about Taos Ski Valley and the Town of Taos
• Sells and up-sells lodging, packages and mountain experiences to prospective and repeat guests
• Takes reservation calls and records crucial data on to call log
• Charges customer deposits to their credit card per department policy
• Maintains a good working relationship with fellow co-workers and with Central Reservations suppliers
• Communicates effectively with guests, co-workers, off-site agents and managers
• Always maintains a professional demeanor and attitude
• Maintains a professional appearance
• Remains alert, courteous and helpful to the guests and colleagues at all times
• Demonstrates reliable attendance on all work days

Personal Skills

• Strong personal character and commitment to Taos Ski Valley, Inc.’s Commitment and Passions.
• Provides a guest experience that exceeds the guest’s expectations.
• Ability to gracefully and humbly accept criticism and opportunities for growth.
• Ability to stay positive, focused, and constructive when faced with setbacks, challenges, and while working in an ever-changing environment.

Qualifications/Knowledge

• Ability to sit for extended periods of time
• Ability to work a flexible schedule including weekends, holidays, and evenings.
• Strong computer and internet skills required
• Prior experience with Property Management Systems preferred
• Ability to read and write in English required
• Ability to speak foreign languages preferred
• Ability to type at a reasonable rate required
• Educational requirements include: High schooldiploma or equivalent

The ability to sit and speak on the phone for long periods of time is necessary. The capability to accurately follow instructions, both verbally and in writing, is essential, and team members must take constructive criticism and frequent sales coaching well. Team members must ask for help and/or clarification, have strong organizational skills, and be highly detail-oriented. The position also requires adaptability to changes in policy and/or procedures as directed and the ability to offer suggestions to improve operations. Taos Ski Valley, Inc. is often a fast-paced work environment, especially during Holiday and Peak days. TSVI is located in a high-altitude alpine environment. This position may require travel on uneven, snow-packed, or icy terrain and may expose youto wet, cold, and/or humid conditions. Must be able to work in close quarters and with other staff.

Physical Demands of Position Include

Occasionally might have to lift or move office items up to 10lbs. 5% of time may be spent walking, occasionally outdoors or on snow/ice, to meetings or other departments; 5% of time may be spent reaching for items; and 90% of time will be spent sitting, working with the computer or on the phone, either talking or listening.

Positions dealing with children, of a safety-sensitive and/or confidential nature, require driving, or positions that handle cash may require a background check and/or MVR check. Employment is contingent upon a favorable background check and/or MVR check.

• Is a Background Check required for this position:Yes
• Is an MVR required for this position: No

Additional Information

• Job Classification Full-Time Seasonal (30+ hours/week)