Hospitality Systems Support

DeKalb Health; Taos Ski Valley (NM); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical/Dental/Vision

PTO/Health Days/Volunteer Time

401K

Pass benefits

Resort Discounts

Job summary

Taos Ski Valley, Inc. is hiring an IT Hospitality Support role to assist resort staff with IT issues and training, ensuring smooth operations across conferencing and guest services. You will monitor multiple hospitality systems and perform preventative maintenance while collaborating closely with IT teams.

The position requires a flexible schedule, strong communication, and the ability to work with little supervision in a fast-paced alpine environment.

Qualifications

• Systems/CS field preferred; certs or experience considered.
• Experience in PMS and/or POS systems preferred.
• Basic knowledge of Windows and Office apps required.
• Flexible schedule including weekends and evenings.

Responsibilities

• Provide IT support to Taos Ski Valley staff to ensure smooth operations.
• Work with staff to address common IT problems and train as needed.
• Monitor Hospitality systems (Springer-Miller, Enseo, Mitel, Salto, Rent Manager).
• Perform preventative maintenance on Hospitality systems.
• Assist with asset management and inventory (PCs, monitors, printers).
• Escalate to IT staff/vendors as needed and document scope.
• Collaborate with IT on projects and improvements.
• Maintain professional relationships with resort and IT staff.
• Follow IT support/project standards and suggest improvements.
• Complete tasks on time and communicate status; support teamwork.

Skills

Communication

Detail orientation

Problem solving

Critical thinking

Self-starter

Teamwork

Flexible schedule

Education

Systems/CS related field

Tools

PMS systems

POS systems

Windows OS

Microsoft Office

Device troubleshooting

Job description

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• Base Pay $20.00 - $24.00 / Hour
• Job Category Full-Time Year-Round
• Employee Type Hourly position

Description

Responsible for supporting IT Hospitality systems and resort staff users, as well as improving IT support and user training. Works directly with a wide variety of staff in many situations.

This job description is intended to be a broad description of duties. You will be asked to carry out all responsibilities in accordance with the organization's policies and applicable laws. Specific information on duties and policies can be found with your supervisor or in the Employee Reference Guide. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

• Provide IT support to Taos Ski Valley staff to ensure smooth operations for all staff and guests
• Work with staff to address common IT problems, including training and skill development as needed
• Monitor all Hospitality systems to anticipate and address potential and known issues. Systems include but are not limited to Springer-Miller Systems, Enseo, Mitel, Salto, and Rent Manager
• Conduct preventative maintenance on Hospitality systems
• Assist with asset management and inventory as needed, e.g. PCs, monitors, printers, etc.
• Escalate to IT staff and/or vendors as needed in unfamiliar or unusual situations, and practice good judgement in escalating as needed to build scope of support knowledge
• Partner with IT staff as requested on various IT projects (support, improvement, development)
• Maintain highly effective working relationships with all resort and IT staff
• Follow established IT support and project standards, suggest improvement as needed
• Be responsible for completing all assigned tasks and projects, communicate their status and any help that is needed
• Perform tasks as needs arise with a spirit of teamwork

Personal Skills:

• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail
• Excellent problem-solving & troubleshooting skills
• Excellent critical thinking skills
• Ability to be a self-starter and self-stopper
• Can work well with little-to-no supervision
• Capable of being flexible and shifting directions when asked
• Ability to prioritize tasks and ask for resources when appropriate
• Capable of working with others to confront and solve problems in a highly professional manner
• Can maintain good humor and a cooperative attitude
• Ability to learn, understand, follow, and help improve resort procedures, systems and operations
• Maintain personal safety as a top priority
• Strong personal character and commitment to Taos Ski Valley, Inc.’s Vision, Purpose, and Values
• Provides a guest and staff experience that exceeds expectations
• Ability to gracefully and humbly accept criticism and opportunities for growth
• Ability to stay positive, focused, and constructive when faced with setbacks, challenges, and while working in a dynamic environment

Qualifications/Knowledge:

• Systems/Computer Science/related field preferred, certificate program or prior work experience considered
• Experience in PMS and/or POS systems preferred
• Basic knowledge of device troubleshooting, e.g. phones, printers, computers, preferred
• Experience in ski area, resort, and/or hospitality operations preferred
• Experience creating and implementing technical training and documentation preferred
• Basic knowledge of Microsoft Windows and Office applications required
• Ability to read and interpret technical documents, including troubleshooting and operating procedures required
• Ability to work a flexible schedule including weekends, holidays, and evenings

Taos Ski Valley, Inc. is often a fast-paced work environment, especially during Holiday and Peak days. TSVI is located in a high-altitude alpine environment. Position may require travel on uneven, snow-packed, or icy terrain and may be exposed to wet, cold, and/or humid conditions.

Physical Demands of Position Include:

Working conditions vary based on weather, job duties and business volume. Employee must be prepared to:

• Work at a computer, standing or sitting, for long periods of time
• Stand for up to 4 hours at a time
• Lift up to 50 pounds
• Walk up and down steep, deep, and/or slippery grades
• Navigate in a high alpine environment over variable mountainous terrain in variable weather conditions

Positions dealing with children, of safety-sensitive and/or confidential nature, require driving or positions that handle cash may require a background check and MVR check. Employment is contingent upon a favorable background check and MVR check.

• Is a Background Check required for this position: Yes
• Is an MVR required for this position: No

Additional Information

• Job Classification Full-time, Year-round
• Benefit Offerings FTYR: Medical/Dental/Vision, PTO/Health Days/Volunteer Time, 401K, Pass benefits, Resort Discounts