Reservations Agent

Black Butte Ranch; Sisters (OR); On-site; USD 20,664 - 30,307; Full time

Job summary

Black Butte Ranch, a destination resort in Central Oregon, seeks a Reservations Agent to deliver outstanding guest service while assisting guests with lodging reservations and planning. You will be the knowledge resource on accommodations, amenities, and policies, ensuring accurate bookings and smooth cross-department communication.

The role focuses on delivering a memorable guest experience and may involve upselling resort lodging, golf, dining, and amenities.

Qualifications

• Experience in hospitality, reservations, or customer service preferred.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Proficiency with Microsoft Office and ability to learn reservation software.
• Flexible availability including evenings, weekends, and holidays.
• Ability to sit or stand for extended periods and perform light tasks.
• Knowledge of hospitality standards and guest service commitment.

Responsibilities

• Provide exceptional customer service while booking lodging reservations.
• Assist guests and homeowners with reservation inquiries and requests.
• Communicate lodging options and resort policies clearly.
• Coordinate with housekeeping, front desk, and property management.
• Respond promptly to calls, emails, and reservation leads; upsell amenities.
• Maintain accurate reservation records and run daily reports.
• Support Front Desk and Guest Services operations as needed.
• Perform other duties as assigned.

Skills

Customer Service

Communication

Problem Solving

Multi-tasking

MS Office

Reservation Software

Flexibility

Hospitality Industry

Tools

Microsoft Office

Reservation Software

Job description

About Black Butte Ranch

Black Butte Ranch is a destination resort in Central Oregon, surrounded by Cascade mountain views, Ponderosa pines, and a strong sense of community. Set across 1,800 acres, the Ranch features championship golf courses, lodging, restaurants, pools, spa, trails, a private lake, and year-round recreation.

Working here means being part of a collaborative team dedicated to creating memorable guest experiences in one of the Pacific Northwest’s most beautiful settings.

Come join the Guest Services team at Black Butte Ranch!

Job Summary

The Reservations Agent is responsible for delivering exceptional guest service while assisting guests with lodging reservations and vacation planning. This role serves as a knowledgeable resource on Black Butte Ranch accommodations, amenities, and policies, ensuring accurate reservations, seamless communication across departments, and a memorable guest experience.

Responsibilities

• Provide exceptional customer service while booking lodging reservations for guests.
• Assist guests and homeowners with reservation inquiries, policies, and special requests.
• Accurately communicate lodging options, resort policies, and vacation rental information.
• Coordinate with housekeeping, front desk, and property management to ensure a seamless guest experience.
• Respond promptly to phone calls, emails, and reservation leads.Promote and upsell resort lodging, golf, dining, and other amenities.Resolve guest and homeowner concerns professionally and efficiently.Maintain accurate reservation records, run daily reports, and utilize reservation systems and software.Support Front Desk and Guest Services operations as needed.Perform other duties as assigned.

Qualifications

• Previous hospitality, reservations, or customer service experience preferred.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational skills with exceptional attention to detail and follow-through.
• Ability to multitask in a fast-paced environment while maintaining professionalism.
• Proficiency with Microsoft Office and the ability to learn reservation software.
• Flexible availability, including evenings, weekends, and holidays.
• Ability to sit or stand for extended periods and perform light physical tasks as needed.
• Knowledge of hospitality industry standards and a commitment to delivering outstanding guest service.

Offers are contingent upon successful completion of a background check.

Our commitment to service starts with our team. We foster a welcoming, inclusive workplace and make employment decisions based on qualifications, merit, and business needs in accordance with applicable laws.