Front Desk Agent

Brasada-Ranch; Oregon (WI); On-site; USD 29,618 - 34,343; Full time

Benefits offered by this job

Medical, Dental and Vision for full‑t‑

401k with company match

Tuition reimbursement program

Free golf privileges

Seasonal Family Pass to athleticCenter

Employee discounts at all restaurants,

Spa services and retail discounts

One complimentary trail ride

Job summary

Brasada Ranch seeks a friendly Guest Service Agent to be the first point of contact for guests, handling check-ins/outs, reservations, and guest inquiries with warmth and professionalism.

You will upsell Brasada's services and stay informed about promotions, pricing, and events to enhance guest experiences in a premium Central Oregon setting.

Qualifications

• Previous guest service and reservation experience preferred.
• Excellent written and oral communication skills required.
• Excellent computer and typing skills are required. Excel and Word proficiency desired.

Responsibilities

• Interact with guests and be the main point of contact at the front desk.
• Respond to guest calls and inquiries about room reservations; reserve rooms as needed.
• Promote Brasada services and amenities to guests, and upsell where appropriate.
• Maintain knowledge of promotions, events, pricing, and sales strategies to meet guest requests.

Skills

Guest service experience

Reservation experience

Communication skills

Typing skills

Tools

Excel

Word

Job description

Description

Love What You Do, Everyday.

Picture this: Going to work and stepping into 1800 acres of natural beauty, amid the rolling hills and rugged high desert of Central Oregon. Each day, you're surrounded by panoramic views of the towering Cascade Peaks while being a part of a passionate, award-winning hospitality team. Working alongside other top-of-their-game individuals, you'll be dedicated to delivering, creating, and celebrating extraordinary guest experiences in an awe-inspiring setting.

The Perks

The views are pretty incredible. So are the people who work here. Our team truly is the heart and soul of Brasada Ranch, and they\'re the reason we win awards like Conde Nast Traveler\'s Best Resort in the Pacific Northwest for 3 years in a row. We know our people are instrumental to our success, so we offer competitive pay, great staff perks, and a culture that encourages fulfillment at work and in life. That\'s why Brasada Ranch is proud to offer our employees the following benefits:

• Medical, Dental and Vision company sponsored benefit package available to full-time employees
• 401k with company match
• Tuition reimbursement program
• Free golf privileges
• Seasonal Family Pass to the athletic center
• Employee discounts at all restaurants, spa services, and retail
• One complimentary trail ride with Brasada Trails

Not to mention, a variety of company-wide celebrations, like our end-of-season bash, holiday party, and scramble golf tournament/BBQ. Plus, a few generous raffles thrown in for good measure.

Role Description

As a member of our Guest Services team, you are the most important ambassador of Brasada. You have the most contact with guests and therefore have the greatest opportunity to ensure that their vacation with us is flawless. You will be expected to have the ability to hit the ground running and quickly become an expert on Brasada and all of our offerings.

The purpose of this position is to interact with our guests and ensure they have a great experience when staying at the resort. This person is also responsible for responding to guest calls or inquiries about room reservations, to provide information and reserve rooms for guests coming to the resort. The Front Office Guest Service Agent will continue the arrival experience by ensuring clear communication with guests, obtaining all necessary information and providing the guest a room that meets their expectations. Agents will be well versed in promotions, events, pricing, and sales strategy to meet the guest's request.

Our Guest Service Agents are the warmest and most engaging group at Brasada, and that is saying something. As a member of this team, you will be the main point of contact for every guest, and with this responsibility, it is vital that you truly love every aspect of customer service. You are motivated to build strong relationships from the moment our guests reach the desk and to creatively solve problems when expectations are not met. You will need to have the drive to take every opportunity to productively upsell all of the other amazing services and amenities of Brasada and have a vast knowledge of the Central Oregon area.

Requirements

Skills / Traits

• Previous guest service and reservation experience preferred.
• Excellent written and oral communication skills required.
• Excellent computer and typing skills are required. Excel and Word proficiency desired.

Guest Service Agents earn $21.50 -$24.93 per hour based on experience. The routine schedule for this position is Friday - Tuesday evenings with availability for mornings, weekends, and holidays.