Reservations Agent - Full-time

CoralTree Hospitality Group; Ivins (UT); On-site; USD 20,664 - 23,419; Full time

Benefits offered by this job

Health insurance

401K with company match

Employee dining room

Flexible time off

Exclusive resort discounts

Employee complimentary hotel stay

Job summary

Black Desert Resort in Southern Utah is seeking a Reservations Agent to be the first point of contact for guests, handling room reservations, providing details on facilities, and ensuring a smooth booking experience. You will manage calls and emails, train in our reservation system, and collaborate with resort departments to meet guest needs while maintaining high service standards.

The role requires excellent communication, a customer-service mindset, and the flexibility to work onsite with

Qualifications

• Previous experience in customer service or reservations is preferred but not required.
• Strong verbal and written communication skills.
• Proficiency in computer systems and ability to learn reservation management software.
• Excellent phone etiquette and customer service orientation.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Detail-oriented with good organizational skills.
• Flexibility to work in shifts, including weekends and holidays.

Responsibilities

• Handle incoming calls and emails for room reservations, modifications, and cancellations.
• Provide detailed information about resort amenities, services, room types, and rates.
• Use the reservations system to check availability and book reservations accurately.
• Assist guests with special requests and inquiries in a professional and courteous manner.
• Collaborate with other resort departments to ensure guest requirements are met.
• Process reservation-related paperwork and maintain accurate records.
• Follow up on guest bookings and confirmations.
• Identify and maximize room sales opportunities to enhance revenue.
• Address and resolve any issues or concerns that arise during the reservation process.
• Maintain up-to-date knowledge of resort events, promotions, and policies.
• Other duties as assigned.

Skills

Customer service

Reservations

Communication skills

Phone etiquette

Multitasking

Detail-oriented

Job description

Overview

Black Desert Resort, located in the stunning landscape of Southern Utah, offer unique ultra-premium and wellness experiences amidst breathtaking natural scenery. Black Desert Resort features world-class accommodations, exceptional dining options, and a variety of premium amenities, including a championship 19-hole golf course designed by Tom Weiskopf.

Job Summary:

The Reservations Agent will be the first point of contact for our guests, assisting them with reservations, providing information about our facilities and services, and ensuring a smooth and pleasant booking experience. This position requires excellent communication skills, a passion for customer service, and a desire to contribute to a premier hospitality experience.

Job Specifications:

Onsite: Black Desert ResortShift & Schedule Availability: Year-Round / Full-Time Pay Rate: $15 - 17/hour. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Why Join Us:

• Competitive Benefits:Comprehensive health insurance, 401K with company match, employee dining room, flexible time off, exclusive resort discounts, and employee complimentary hotel stay program.
• Team-Focused Environment: Be part of a supportive reservations team committed to quality service and hospitality.
• Career Growth: Opportunities to advance in reservations, sales, and leadership.

Responsibilities

Key responsibilities including but not limited to

• Handle incoming calls and emails for room reservations, modifications, and cancellations.
• Provide detailed information about resort amenities, services, room types, and rates.
• Use the reservations system to check availability and book reservations accurately.
• Assist guests with special requests and inquiries in a professional and courteous manner.
• Collaborate with other resort departments to ensure guest requirements are met.
• Process reservation-related paperwork and maintain accurate records.
• Follow up on guest bookings and confirmations.
• Identify and maximize room sales opportunities to enhance revenue.
• Address and resolve any issues or concerns that arise during the reservation process.
• Maintain up-to-date knowledge of resort events, promotions, and policies.
• Other duties as assigned.

Qualifications

• Previous experience in customer service or reservations is preferred but not required.
• Strong verbal and written communication skills.
• Proficiency in computer systems and ability to learn reservation management software.
• Excellent phone etiquette and customer service orientation.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Detail-oriented with good organizational skills.
• Flexibility to work in shifts, including weekends and holidays.

#blackdesertresort