Guest Experience Coordinator

The Standard Spa, Miami Beach; Miami Beach (FL); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Complimentary Spa & Gym Access

Up to 3 Complimentary Fitness Classes

Spa, Restaurant & Boutique Discounts

Designated Employee Pool Days (summer)

Complimentary Employee Meals

Medical, Dental & Vision Insurance

Company-paid Life, Short-Term & Long‑T

Long Disability Insurance

Paid Time Off & 7 Paid Holidays (incl.

Floating Holiday

401(k) Retirement Plan with Company匹

Job summary

The Standard Spa, Miami Beach is seeking a Guest Experience Coordinator to create thoughtful, personalized experiences from arrival to departure. You will support VIPs, guest requests, feedback, and cross-department communication on a full-time schedule at The Standard Spa in Miami Beach.

Responsibilities include engaging guests, coordinating amenities, maintaining guest profiles, assisting with check-in/out, and addressing feedback with follow-up. Flexibility for weekends/holidays is required.

Qualifications

• 1-2 years of hospitality or guest-service experience preferred.
• Warm, confident communication and strong problem-solving skills.
• Ability to multitask and personalize service in a fast-paced environment.
• PMS experience preferred.
• Flexible availability including weekends and holidays.

Responsibilities

• Engage guests throughout arrival, stay, and departure and anticipate individual needs.
• Coordinate VIP amenities, special occasions, preferences, and personalized touches.
• Maintain accurate guest profiles, notes, and preference information.
• Assist with check-in, check-out, billing, payments, and Front Desk needs as required.
• Respond to guest feedback and concerns with ownership and appropriate follow-up.
• Coordinate requests with Housekeeping, Spa, F&B, Engineering, Membership, and other teams.
• Maintain knowledge of hotel programming, services, dining, wellness, and local recommendations.
• Support lobby presence and guest flow during peak arrival and departure periods.
• Document significant guest interactions and communicate relevant information to leadership.
• Protect guest confidentiality and uphold The Standard's service expectations.

Skills

Hospitality experience

Guest-service

Communication skills

Problem solving

Multitasking

Weekend availability

Tools

PMS experience

Job description

Job Details: Job Location: The Standard Spa, Miami Beach - MIAMI BEACH, FL 33139, Position Type: Full Time, Salary Range: $22.00 - $24.00 Hourly, We're Seeking a Guest Experience Coordinator Who Makes Every Stay Feel Personal

The Guest Experience Coordinator creates thoughtful, personalized experiences throughout the guest journey, supporting arrivals, departures, VIPs, guest requests, feedback, Front Desk needs, and cross-department communication.

Why You'll Love It Here

• Complimentary Spa & Gym Access
• Up to 3 Complimentary Fitness Classes per Week
• Spa, Restaurant & Boutique Discounts
• Designated Employee Pool Days during the summer
• Complimentary Employee Meals
• Medical, Dental & Vision Insurance
• Company-paid Life, Short-Term & Long-Term Disability Insurance
• Paid Time Off & 7 Paid Holidays, including a Floating Holiday
• 401(k) Retirement Plan with Company Match
• Training, Development & Career Growth Opportunities
• Employee celebrations, events & appreciation throughout the year

Live the lifestyle you help create.

Position Summary

The Guest Experience Coordinator creates thoughtful, personalized experiences throughout the guest journey, supporting arrivals, departures, VIPs, guest requests, feedback, Front Desk needs, and cross-department communication.

Key Responsibilities

• Engage guests throughout arrival, stay, and departure and anticipate individual needs.
• Coordinate VIP amenities, special occasions, preferences, and personalized touches.
• Maintain accurate guest profiles, notes, and preference information.
• Assist with check-in, check-out, billing, payments, and Front Desk needs as required.
• Respond to guest feedback and concerns with ownership and appropriate follow-up.
• Coordinate requests with Housekeeping, Spa, F&b, Engineering, Membership, and other teams.
• Maintain knowledge of hotel programming, services, dining, wellness, and local recommendations.
• Support lobby presence and guest flow during peak arrival and departure periods.
• Document significant guest interactions and communicate relevant information to leadership.
• Protect guest confidentiality and uphold The Standard's service expectations.

Required Skills & Qualifications

• 1-2 years of hospitality or guest-service experience preferred.
• Warm, confident communication and strong problem-solving skills.
• Ability to multitask and personalize service in a fast-paced environment.
• PMS experience preferred.
• Flexible availability including weekends and holidays.

Core Competencies

• Guest / Team Service
• Communication & Collaboration
• Organization & Attention to Detail
• Accountability & Reliability
• Adaptability & Problem Solving

Work Environment

This position works primarily in a professional hotel environment and requires regular collaboration with multiple departments and movement throughout the property as business needs require.

Physical Requirements

• Ability to stand and/or sit for extended periods throughout the shift.
• Frequent use of a computer, telephone, and Front Office equipment.
• Frequent walking, reaching, and repetitive hand movement.
• Ability to lift, carry, push, or pull up to 25 pounds occasionally.
• Ability to communicate clearly in a busy guest-facing environment.

Work where hospitality, culture, wellness, and community come together... every day.

Qualifications: