Front Desk Agent

Standard Hotels; Miami (FL); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Spa & Gym access

Free fitness classes

Employee meals

Life insurance

Paid time off

Job summary

Standard Hotels in Miami is seeking a friendly Front Desk Agent to create warm, efficient arrivals and departures, handling check-ins, check-outs, guest requests and payments with professionalism.

You will coordinate with housekeeping and reservations, maintain guest profiles, and provide local information to ensure every guest feels cared for from arrival through departure.

Qualifications

• Experience at a hotel front desk or guest services.
• Opera PMS knowledge preferred.
• Strong communication and organization skills.
• Ability to multitask in a fast-paced environment.
• Flexible schedule including weekends and holidays.

Responsibilities

• Welcome guests and complete check-in and check-out accurately and efficiently.
• Verify reservations, identification, payment, room assignment, and guest preferences.
• Process payments, deposits, room charges, and adjustments according to procedure.
• Respond to guest questions, requests, and concerns with ownership and follow-through.
• Maintain strong knowledge of hotel amenities, spa, dining, programming, membership, and local information.
• Coordinate with Housekeeping, Guest Relations, Engineering, Reservations, and other departments.
• Answer phones, emails, and Front Desk communications professionally.
• Maintain accurate guest profiles, notes, logs, and shift information in Opera or the property-management system.
• Recognize returning guests and VIPs and communicate special requests appropriately.
• Maintain confidentiality, cash-handling standards, and Front Office procedures.

Skills

Guest service

Communication

Multitasking

Professional demeanor

Tools

Opera PMS

Job description

We’re Seeking a Front Desk Agent Who Makes Arrivals Feel Anything but Standard

The Front Desk Agent creates a warm, efficient, and engaging arrival and departure experience while handling check-ins, check-outs, guest requests, payments, reservations support, and daily Front Office responsibilities.

Why You’ll Love It Here

• Complimentary Spa & Gym Access
• Up to 3 Complimentary Fitness Classes per Week
• Designated Employee Pool Days during the summer
• Complimentary Employee Meals
• Company-paid Life, Short-Term & Long-Term Disability Insurance
• Paid Time Off & 7 Paid Holidays, including a Floating Holiday
• 401(k) Retirement Plan with Company Match
• Employee celebrations, events & appreciation throughout the year

Live the lifestyle you help create.

Position Summary

The Front Desk Agent creates a warm, efficient, and engaging arrival and departure experience while handling check-ins, check-outs, guest requests, payments, reservations support, and daily Front Office responsibilities.

Key Responsibilities

• Welcome guests and complete check-in and check-out accurately and efficiently.
• Verify reservations, identification, payment, room assignment, and guest preferences.
• Process payments, deposits, room charges, and adjustments according to procedure.
• Respond to guest questions, requests, and concerns with ownership and follow-through.
• Maintain strong knowledge of hotel amenities, spa, dining, programming, membership, and local information.
• Coordinate with Housekeeping, Guest Relations, Engineering, Reservations, and other departments.
• Answer phones, emails, and Front Desk communications professionally.
• Maintain accurate guest profiles, notes, logs, and shift information in Opera or the property-management system.
• Recognize returning guests and VIPs and communicate special requests appropriately.
• Maintain confidentiality, cash-handling standards, and Front Office procedures.

Required Skills & Qualifications

• Previous hotel Front Desk or guest-service experience preferred.
• Working knowledge of Opera or similar PMS preferred.
• Strong communication, organization, and problem-solving skills.
• Ability to multitask calmly in a fast-paced environment.
• Flexible availability including weekends, holidays, and varied shifts.

Core Competencies

• Guest / Team Service
• Organization & Attention to Detail
• Accountability & Reliability
• Adaptability & Problem Solving

This position works primarily in a professional hotel environment and requires regular collaboration with multiple departments and movement throughout the property as business needs require.

Physical Requirements

• Ability to stand and/or sit for extended periods throughout the shift.
• Frequent use of a computer, telephone, and Front Office equipment.
• Frequent walking, reaching, and repetitive hand movement.
• Ability to lift, carry, push, or pull up to 25 pounds occasionally.
• Ability to communicate clearly in a busy guest-facing environment.

Work where hospitality, culture, wellness, and community come together… every day.