Reservations Agent

Blackberry Farm; Maryville (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

Blackberry Farm in Maryville, TN is seeking a Reservations Agent to handle reservation calls, internet reservations, and email requests for Blackberry properties. You will ensure high guest satisfaction by processing requests accurately, communicating special needs, and maintaining up-to-date information across systems.

The role requires strong telephone, typing, computer, and organizational skills, with experience in property management systems being a plus.

Qualifications

• College degree preferred but not required.
• 1–2 years of experience in sales and customer service preferred.
• Excellent telephone skills, typing proficiency, computer experience, and strong organizational skills required.
• Experience in Property Management Systems a plus.

Responsibilities

• Accept and enter all phone/email reservation requests professionally and timely per company policies.
• Set traces and communicate special requests to the property daily.
• Reserve and sell gift certificates and track them per policy.
• Assist Reservations Supervisor with reports and daily tasks.
• Enter accurate demographic data for marketing and direct mail projects.
• Ensure guest requests are fulfilled and expectations are met.

Skills

Telephone skills

Typing proficiency

Computer experience

Organizational skills

Communication skills

Team collaboration

Education

College degree preferred

Tools

Property Management Systems

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.150 W. Church Ave Maryville, TN 37801The Reservations Agent is responsible for ensuring high levels of guest satisfaction while conducting reservation calls, internet reservations, and replying to information and email requests for all Blackberry properties.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.Responsible for accepting and entering all phone/e-mail requests for reservations in a professional and timely manner following all Blackberry Farm, LLC and High Hampton policies for each reservationResponsible for setting traces, entering and communicating special requests to the rest of the property and checking these dailyKnowledge of the history of Blackberry Farm, LLC properties and High Hampton, all activities offered and all other components of the guest experience and ensuring this information is correct on all websitesResponsible for and able to reserve and sell all gift certificate and track them according to policy for Blackberry Farm, LLC properties and High HamptonAssist the Reservations Supervisor with reports and daily tasks as assignedEnter accurate demographic information into database for marketing and direct mail projectsEnsure guest requests are fulfilled and expectations are met or exceededOther duties as assignedMust comply with all company policies and procedures.Regular and consistent attendance is required to perform the essential functions of this position.Must be able to work well with other Team Members, Managers, and interact with our guests.EDUCATION and EXPERIENCECollege degree preferred but not required1-2 years of experience in sales and customer service preferredExcellent telephone skills, typing proficiency, computer experience, and strong organizational skills requiredExperience in Property Management Systems a plusLANGUAGE SKILLSMust have excellent verbal and written communication skillsMust be able to communicate effectively with guests, managers, and team membersMATHEMATICAL SKILLSBasic mathematical skills and understanding of reporting, statistics, and budgetsREASONING ABILITYMust be able to exercise judgment and make decisions based on job knowledge and awareness of company goalsPHYSICAL DEMANDSMust be able to sit for long periods, work extensively on the computer and phone while multi-tasking to complete daily responsibilities90% computer and phone workMust be able to operate a company vehicle or golf cart safelyWORK ENVIRONMENTGeneral Office