Room Reservation Agent

Pyramid Global Hospitality; Riverside (CA); On-site; USD 21,309 - 30,350; Part time

Benefits offered by this job

Comprehensive health insurance

Retirement plans

Paid time off

Employee discounts on hotel stays

Job summary

Pyramid Global Hospitality is seeking a Reservations Agent at The Mission Inn Hotel & Spa in Riverside, California. This role involves creating exceptional guest experiences, managing reservations, and responding to guest inquiries.

Ideal candidates should possess strong communication skills, a flexible schedule, and previous hotel or resort experience. Join a supportive and people-first culture dedicated to your development and success.

Qualifications

• Must be available to work a flexible schedule, including nights and weekends.
• Previous hotel or resort experience preferred.
• Strong desire to make an impact on others.

Responsibilities

• Assist guests in discovering and booking their experiences.
• Answer calls and greet guests in a welcoming manner.
• Ensure accuracy of reservations and communicate requests properly.

Skills

Customer service

Communication skills

Bilingual (English and Spanish)

Computer skills

Education

High school diploma or equivalent

Job description

Benefits

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

About the Property

Welcome to The Mission Inn Hotel & Spa, a legendary property in the Pyramid Global Hospitality portfolio located in the heart of Riverside, California. Featuring 238 guest rooms and over 160,000 sq ft of meeting and event space, this AAA Four-Diamond, National Historic Landmark spans an entire city block and offers a truly unique and dynamic environment for hospitality professionals. At The Mission Inn Hotel & Spa, we are proud to deliver exceptional service within a setting rich in history and architectural beauty. As a member of our team, you’ll be part of a community-driven environment where collaboration and connection are at the core of everything we do. Our work is purpose-driven, rooted in preserving the legacy of this iconic property while creating meaningful experiences for every guest. We offer a wide range of opportunities across multiple departments, including guest services, food and beverage, housekeeping, sales and events, and more. Whether you are beginning your career or looking to grow within the industry, you’ll find a supportive culture where your contributions are impactful and recognized. Joining our team means becoming part of a people‑first culture where your development and success are a priority.

What You Will Have An Opportunity To Do

We are looking for a highly engaging, customer focused individual to join our Reservations team as a Reservations Agent. The successful candidate for this role will have a proven track record of providing exceptional service, be open to learning and leading by example, respond in a professional and courteous manner to guests and team, and support the team both personally and professionally. The Reservation teams play an integral role in ensuring that each of our guests has an exceptional experience while planning their visit. They are responsible for creating a positive guest interaction that will build the guests anticipation for their upcoming visit. They must also be knowledgeable on providing accurate information to our guests on room packages, special promotions at the resort, and special events going on during their stay. This role is the key to helping our guests discover their “Wanderlust” experience! If you have experience in a hotel/resort reservations team, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world‑class property.

Your Role

• You will help guests discover and book their “Wanderlust” experience
• You will answer calls and greet people from all over the world in a friendly and welcoming manner
• Make guest reservations for all resort accommodations
• Ensure accuracy of reservation, recognize guests’ needs and requests, and properly communicate requests to appropriate departments.
• Promote an understanding of revenue optimization concepts, ideas, and practices to better maximize our Resort’s revenue capabilities.
• Utilize training of reservations software system to successfully and independently complete reservations in a timely manner.
• Generate and audit daily reservations reports as assigned to ensure reservation completion, accuracy, and preparedness.
• Generates additional guest interest in all resort amenities and outlets to assist in achieving ancillary revenue goals and enhance guest vacation experience.
• Responsible for striving to achieve monthly ADR, conversion, and revenue goals.
• Maintains a strong familiarity the Resort and surrounding area.
• Remain up-to-date on all resort and amenity offerings, promotions and campaigns, and changes in policies and procedures.
• Must be able to effectively, patiently, and professionally handle all internal and external guest situations and resolve guest challenges to guest’s satisfaction.
• Maintains strong relationships & communications with Accounting, Front Desk and Guest Services teams.
• Interacts with resort staff in a polite and respectful manner
• Up-sell whenever possible through positioning the product, utilizing sales techniques & training and gathering personal information to anticipate and cater to guests’ needs and help them make an informed decision.
• Other duties as assigned.

What are we looking for?

• Must be available to work a flexible schedule to include nights, weekends and holidays
• High school diploma or equivalent
• Previous hotel or resort experience preferred
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Computer skills
• Excellent verbal and written communication skills
• Ability to work in a fast‑paced setting
• Bilingual in English and Spanish preferred

Compensation

Hourly: $18.75

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.