Reservations Agent

Riviera Travel; Fort Lauderdale (FL); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Sales incentives

Vacation leave

Medical coverage

Free parking

Office refreshments

Career development

Job summary

Riviera Travel is seeking a sales-focused customer service professional in Florida to handle inbound calls, advise customers by email, and convert inquiries into bookings. You will build rapport with travelers and partners, identify needs, and proactively follow up on leads, while maintaining accurate records in our systems.

You will contribute to meeting sales targets, uphold our values, and deliver exceptional customer experiences across every interaction.

Qualifications

• Excellent verbal and written communication skills.
• Experience in a contact centre environment is an advantage.
• Strong attention to detail and ability to multitask in a fast-paced environment.

Responsibilities

• Handle inbound calls and convert them into bookings or provide advice via email.
• Build rapport with customers and travel partners with professional, informative, and friendly responses.
• Identify customer needs and match them to Riviera Travel products; own the customer relationship after contact.
• Make outbound follow-up calls on potential booking leads; update internal systems.
• Ensure inquiries are resolved quickly and in line with SLAs and company goals.
• Aim for sales targets and follow up on leads to maximize conversions.

Skills

Verbal communication

Written communication

Customer service

Microsoft Office

Multitasking

Call center experience

Tools

Microsoft Office tools

Job description

Riviera Travel River Cruise's is the fastest growing river cruise business in America with lots of future sales opportunities. For 41 years our experts have been bringing to life the world’s most fascinating destinations. Our outstanding crafted itineraries, authentic experiences with local experts, award-winning reputation and honest pricing policy are all reasons why we are one of the leading river cruise and tour operators, and we are expanding in North America!

Riviera Travel Riviera Cruises, provides our guests with outstanding crafted itineraries, authentic experiences with local experts and come with an award-winning reputation.

If you’re looking to begin or develop a career in sales, are driven, energetic and enthusiastic about providing great customer service and open to learning about our incredible vacations, we want you!

The Role

• You will be responsible for dealing with all inbound calls and converting these to bookings, as well as giving advice via email.
• Building rapport with our customers and Travel partners by providing professional, informative, and friendly responses to enquiries, remaining professional, courteous and conscientious throughout
• Identifying customer needs and matching them to a suitable product
• You will receive inbound calls from our customers and continue to own the relationship with those customers.
• Make outbound calls to customers to follow up on potential booking leads.
• Update our internal systems with accurate and crucial information.
• Ensure all enquiries are dealt with quickly and efficiently in line with SLAs and with the best outcome for the customer.
• Uphold Riviera’s values within every aspect of the role. Delivering exceptional experiences both internally and externally
• Work towards a sales target which is in line with our company target, ensuring all leads are followed up within SLA’s.

About you

• You will be able to build rapport with customers and provide an exceptional customer experience that that inspires customers to journey with us for life.
• You will have impeccable verbal and written communication skills and strong attention to detail.
• Previous experience working within a contact centre environment is a advantage.
• You will have a thirst for knowledge and expanding your experience.
• Resilient to challenges and setbacks, this is a sales role; you’ll need to stay motivated when things feel like they’re not going your way.
• Comfortable working with systems and a good level of literacy with Microsoft Office tools
• Capable of managing own workload within a fast-paced environment, whilst focusing on multi-tasking a diverse workload and prioritising accordingly.
• Proven ability to identify customer needs through questioning and information gathering to really nail that data capture!
• The motivation to go above-and-beyond for our customers and the team are equally as important in this role.

What can we offer you?

Our guests expect an exceptional experience then they choose to book with Riviera Travel River Cruises. We want you to have the same exceptional experience working for us:

• Salary:$40,000 per year plus Sales Incentives
• Vacation: 2 weeks of holiday for the first 2 years, then 3 weeks after your second year (plus public holidays!)
• Medical Coverage: Standard medical coverage with a 70:30 split contribution after your probation period.
• Parking: Free onsite parking
• Refreshments: Food & Drink supplied in the office
• Development: Ongoing Training and Career Progression Opportunities

You will spend the first 3 weeks of your new role receiving first class training, where you will learn everything, you will need to know to be confident to sell our award-winning holidays