Travel Sales Executive - Short/Mid Haul

HOLIDAY GEMS LIMITED

Indiana (PA)

Hybrid

USD 56,000 - 80,000

Full time

48 hours ago

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Benefits offered by this job

Competitive salary

Generous bonus scheme with fantastic O

All booking leads provided

Company Pension Scheme

22 days holiday rising to 25

Enhanced Pension

Enhanced Maternity & Paternity

Learning & Development Funding

Friendly working atmosphere

Company social events

Life Insurance

Health & Wellbeing Hub (EAP)

Partner Exclusive Travel Concessions

Staff Travel Discounts

Employee Discounts Platform

Eye Care eVouchers

Long Service Awards

Lots more perks!

Job summary

HOLIDAY GEMS LIMITED is seeking a results-driven travel sales professional in the Chester area, with a passion for matching clients to luxury European, worldwide, or cruise holidays.

You will handle warm leads, inbound calls and online inquiries, using multiple suppliers to close sales and drive repeat business through outstanding service and rapport-building.

Qualifications

Proven track record of achieving/exceeding daily sales targets.
Extensive worldwide travel knowledge.
Travel agency or travel call centre experience (desirable).
Experience of working in a fast-paced environment.
Knowledge of supplier websites.
Skilled in selling luxury European, Worldwide or Cruise holidays.
Computer competent to book holidays swiftly and efficiently.
Proficient in packaging multiple products together.
Experienced in GDS (desirable).

Responsibilities

Identifying customer needs through effective questioning.
Using multiple suppliers and systems to find the most suitable match.
Overcoming objections to close the sale.
Process customer payments securely and accurately.
Use the supplier websites/systems to confirm the different sectors of the booking.
Load details of the holiday accurately into our back-office system.
Continuously work towards and exceed booking targets.
Ensure all information obtained, inputted, and verified is accurate at all times.
Strive to deliver exceptional customer service.
Build and develop key relationships for repeat customers.

Skills

Proven sales targets

Worldwide travel knowledge

Travel agency or travel call centre

Fast-paced environment

Knowledge of supplier websites

Selling luxury European Worldwide or a

Computer booking holidays

Packaging multiple products

GDS experience

Tools

GDS

Booking systems

Job description

Purpose Of The Role

You will be responsible for helping to make holiday dreams come true, dealing with warm leads, inbound calls and online enquiries. You will use your sales experience and travel knowledge to match the right holiday to your customer's needs, overcoming challenges and offering solutions to close the sale. Ultimately, your aim is to drive repeat business by providing outstanding service and building strong rapport.

Key Responsibilities

Identifying customer needs through effective questioning
Using multiple suppliers and systems to find the most suitable match
Overcoming objections to close the sale
Process customer payments securely and accurately
Use the supplier websites/systems to confirm the different sectors of the booking
Load details of the holiday accurately into our back-office system
Continuously work towards and exceed booking targets
Ensure all information obtained, inputted, and verified is accurate at all times
Strive to deliver exceptional customer service
Build and develop key relationships for repeat customers

The Person: Essential Knowledge, Skills and Abilities:

Proven track record of achieving/exceeding daily sales targets
Extensive worldwide travel knowledge
Travel agency or travel call centre experience (desirable)
Experience of working in a fast-paced environment
Knowledge of supplier websites
Skilled in selling luxury European, Worldwide or Cruise holidays
Computer competent to book holidays swiftly and efficiently
Proficient in packaging multiple products together
Experienced in GDS (desirable)

Personal Qualities

Bonus-driven and thrives on working to targets
Exceptional attention to detail and accuracy
An excellent communicator with exceptional interpersonal skills
An attentive learner who can work swiftly
Self-motivated, proactive, and enthusiastic

This is a full-time position where you will be required to work 39 hours per week. We operate a 7-day shift pattern with shifts working up to 9pm, therefore, flexibility is a must.

This role will be based in any of our Chester office or hybrid/homeworking.

Company Benefits

In return for your hard work and commitment we will offer:

Core Benefits*