Reservations Sales Specialist

Carter Murray; Orlando (FL); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

10 days paid vacation

Health insurance

401(k) with company contribution

3 days PTO

Annual discretionary bonus

Maternity / Paternity leave

Opportunities for FAM trips

Job summary

An international travel company is expanding its operations in the US and seeks a driven Reservations Agent. You will engage with customers booking cruise and land vacation packages, delivering exceptional service to meet KPIs. The ideal candidate will have travel and sales experience, strong communication skills, and be organized. Additional perks include vacation days, health insurance, and 401(k) benefits. Opportunities for international travel to global offices may be available.

Qualifications

• Prior sales experience is essential, call-center experience is a plus.
• Ability to adapt communication style based on customer needs.
• Comfortable using online research tools.
• Proven ability to achieve and exceed KPIs.
• High attention to detail and accountability for quality of work.

Responsibilities

• Handle inbound sales calls and recommend vacation packages.
• Deliver high-quality engagement and close sales effectively.
• Prepare quotes and complete booking administration accurately.
• Meet or exceed KPIs (conversion rate, call quality, data capture, margins).
• Prepare detailed quotes and cost calculations.
• Complete booking administration with precision.
• Work collaboratively within a US team and global reservations function.
• Follow call-center compliance including FTC and state regulations.

Skills

Travel industry experience

Sales experience

Strong communication skills

Ability to exceed KPIs

Highly organized

Proficient in Excel, Word, Outlook

Word

Outlook

Tools

Excel

Word

Outlook

Job description

About the Role

A well‑established international travel company is expanding its US operations and is seeking a driven, customer‑focused Reservations Agent with a passion for sales and travel. You’ll be the first point of contact for customers booking cruise and land vacation packages, delivering exceptional service while achieving strong sales performance.

For high performers, there may be opportunities for international travel to one of the company’s global offices.

Key Responsibilities

• Handle inbound sales calls, understand customer needs, and build rapport.
• Recommend cruise and land vacation packages tailored to customer preferences.
• Deliver high‑quality customer engagement and effectively close sales.
• Consistently meet or exceed KPIs (conversion rate, call quality, data capture, margins).
• Prepare detailed and accurate quotes and cost calculations.
• Complete all booking administration with precision and attention to detail.
• Work collaboratively within a small US team and larger global reservations function.
• Follow all call‑center compliance requirements, including FTC and state regulations.

Skills & Experience

• Travel industry experience required (full training provided).
• Sales experience essential; call‑center experience is a plus.
• Strong communication and listening skills.
• Proven ability to achieve and exceed KPIs.
• Confident understanding of basic business finance (P&L, margins).
• Highly organized, resilient, and motivated by results.
• Ability to adapt communication style based on customer needs.
• Flexible availability including weekends and extended hours.
• Comfortable using Excel, Word, Outlook, and online research tools.
• High attention to detail and accountability for quality of work.
• 10 days paid vacation (increasing with tenure)
• Health insurance
• 401(k) with company contribution
• 3 days PTO
• Annual discretionary bonus
• Maternity / Paternity leave
• Opportunities for FAM trips on company travel packages