Room Service Order Taker | Hotel Du Pont | Wilmington, DE

PM Hotel Group; Wilmington (DE); On-site; USD 17,000 - 25,000; Full time

Job summary

PM Hotel Group in Wilmington, DE is seeking a Food & Beverage Room Service Associate to deliver and set up all food and beverage orders for guest rooms and hospitality suites, ensuring quality service and guest satisfaction.

The role requires adherence to company standards, strong guest relations, and the ability to handle cash and work as part of a team in a fast-paced hotel environment. Prior experience is helpful.

Qualifications

• Must have the ability to communicate in English.
• Self-starting personality with an even disposition.
• Maintain a professional appearance and manner at all times.
• Can communicate well with guests and be a team player.
• Ability to grasp, bend, lift and/or carry up to 100 lbs., and transport large trays up to 30 lbs.

Responsibilities

• Set up and deliver all food and beverage orders to guest rooms and hospitality suites.
• Conduct floor sweeps and retrieve trays to maintain sanitation guidelines.
• Set up and deliver VIP amenities.
• Serve hospitality suites according to Banquet Event Orders and policies.
• Abide by liquor requirements when serving alcoholic beverages.
• Complete all shift side work as per operating policies.
• Respond to customer needs and report to the shift supervisor.
• Handle cash according to company policies.
• Maintain regular attendance and be available to work.
• Perform other duties as assigned.

Skills

English communication

Team player

Job description

Job Category: Food & Beverage

Requisition Number: ROOMS020065

• Full-Time

Locations

Showing 1 location

Description

Job Summary

Responsible for setting up, delivering and retrieving all food and beverage orders to guest rooms and hospitality suites while ensuring quality service, guest satisfaction and the achievement of company standards.

Summary of Essential Job Functions

• Set up and deliver all food and beverage orders in accordance with established guidelines, procedures and policies as prescribed by company standards.
• Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines.
• Set up and deliver all VIP amenities.
• Service all hospitality suites in accordance with Banquet Event Orders and established policies and procedure.
• Abide by all state, federal and corporate liquor requirements pertaining to serving alcoholic beverages.
• Complete all shift side work as outlined in the hotel's operating policies and procedures.
• Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales. Report all communication to immediate shift supervisor.
• Perform all cash handling responsibilities in accordance with company policies and procedures.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Abilities Required

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to "pitch-in" and help co- workers with their job duties and be a team player. Ability to grasp, bend, lift and/or carry, or otherwise move or push goods on a cart weighing a maximum of 100 lbs., on a continuous schedule. Ability to transport large trays weighing up to 30 lbs.

Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with PMHS staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every PMHS associate is a guest relations ambassador, every working minute of every day.

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something.

Safety & Security:

The safety and security of our guests and associates is of utmost importance to PMHS. Every PMHS associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.