Reservationist - Chef Daniel Boulud Restaurants

The Dinex Group - Daniel Boulud; New York (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

The Dinex Group - Daniel Boulud is seeking a Restaurant Reservationist to join the centralized reservationist team in New York. You will manage reservations, provide information on menus and events, and ensure a smooth dining experience.

Join a renowned restaurant group and contribute to efficient seating, excellent guest service, and collaboration with kitchen and floor staff to optimize operations.

Qualifications

• 1 year of experience in a reservations role.
• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Ability to handle high-pressure situations calmly.
• Familiarity with reservation systems and basic computer skills.
• Passion for providing outstanding customer service.

Responsibilities

• Handle incoming reservation requests via phone, email, and online platforms.
• Maintain an organized and up-to-date reservation system.
• Coordinate with kitchen and floor staff to ensure efficient seating.

Skills

Reservation systems

Communication

Organization

Customer service

Calm under pressure

Attention to detail

Job description

The Dinex Group, restaurant group of internationally acclaimed Chef Daniel Boulud, is looking for a Reservationist to join the centralized reservationist team! As a Restaurant Reservationist you will play a crucial role in managing and optimizing our dining reservations. You will be responsible for ensuring a smooth and organized flow of reservations, providing excellent customer service, and contributing to the overall efficiency of our restaurant operations.

Key Responsibilities

Reservation Management

• Handle incoming reservation requests via phone, email, and online platforms.
• Maintain an organized and up-to-date reservation system.
• Coordinate with the kitchen and floor staff to ensure efficient seating arrangements.

Customer Service

• Provide information about the menu, special events, and restaurant policies.
• Address customer concerns and ensure a positive dining experience.

Communication

• Collaborate with other team members to relay important information regarding reservations and special requests.
• Communicate effectively with guests to confirm, modify, or cancel reservations.

Problem Resolution

• Handle reservation conflicts and find suitable solutions to ensure customer satisfaction.
• Alert management to any issues that may affect the guest experience.

Promoting

• Promote special promotions, events, and additional services to guests during reservation interactions.

Qualifications

• 1 year experience in a Reservations role required.
• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Ability to handle high-pressure situations and resolve issues calmly.
• Familiarity with reservation systems and basic computer skills.
• A passion for providing outstanding customer service.

Compensation

Compensation is based on experience

Equal Opportunity Employment

The Dinex Group LLC is an equal opportunity employer.The Dinex Group does not discriminate on the basis of race, color, creed, religion, gender,gender identity or expression (including transgender status), sexual orientation, maritalstatus, veteran status, national origin, ancestry, age, disability, genetic information,citizenship status or any other characteristic protected by applicable federal, state or locallaw.

More detail about Chef Daniel Boulud Restaurants part of The Dinex Group, the Restaurant Group of Chef Daniel Boulud, please visit https://culinaryagents.com/entities/237-Chef-Daniel-Boulud-Restaurants