Reservationist

KOGER LLC; Richmond (VA); On-site; USD 23,419 - 26,174; Part time

Job summary

KOGER LLC in Richmond, VA is seeking a Reservations Agent to manage telephone inquiries and secure guest reservations. The ideal candidate will provide exceptional customer service while utilizing effective sales techniques to maintain Shamin Hotels' high standards.

Responsibilities include handling customer inquiries, managing reservations accurately, and collaborating with team members. Strong communication and sales skills are essential, along with flexibility to work varying shifts.

Qualifications

• Excellent communication skills with a friendly telephone manner.
• Strong sales skills with effective sales techniques.
• Attention to detail and accuracy in processing reservations.
• Customer-centric approach focused on delivering high-quality service.
• Proficiency in using computerized reservation systems.
• Flexibility to work varying shifts including evenings, weekends, and holidays.
• Team player able to collaborate effectively.
• Previous experience in hospitality is preferred.

Responsibilities

• Professionally handle telephone inquiries from customers.
• Utilize effective sales techniques to secure reservations.
• Ensure accurate and timely processing of reservations.
• Provide exceptional customer service by addressing inquiries.
• Maintain knowledge of accommodations, amenities, and policies.
• Use reservation systems to manage bookings accurately.
• Resolve customer issues efficiently.
• Collaborate with colleagues for seamless communication.

Skills

Excellent communication skills

Strong sales skills

Attention to detail

Customer-centric approach

Proficiency in reservation systems

Team collaboration

Tools

Computerized reservation systems

Job description

Job Details

Job Location: Richmond, VA 23235

Salary Range: $17.00 - $19.00 Hourly

Department: Operations

Reports To: General Manager

Supervision: None

Pay Structure: Paid Bi-weekly

Position Overview

The Reservations Agent is responsible for answering telephone inquiries in a friendly and courteous manner, employing sales techniques in order to secure and process reservations for guest accommodations accurately and in a timely manner consistent with Shamin Hotels high standards of quality.

Essential Job Functions

• Answering inquiries: Professionally handle incoming telephone inquiries from customers in a friendly and courteous manner.
• Sales techniques: Utilize effective sales techniques to secure and process reservations for guest accommodations.
• Accuracy and timeliness: Ensure all reservations are processed accurately and in a timely manner, adhering to Shamin Hotels' high standards of quality.
• Customer service: Provide exceptional customer service by addressing customer needs and inquiries promptly and professionally.
• Product knowledge: Maintain a comprehensive understanding of Shamin Hotels' accommodations, amenities, pricing, and policies to effectively assist customers and promote available options.
• Reservation systems: Use reservation systems or booking platforms proficiently to enter and manage reservations accurately.
• Problem‑solving: Resolve customer issues or concerns related to reservations efficiently and effectively.
• Team collaboration: Collaborate with colleagues and other departments to ensure seamless communication and coordination of reservations and guest services.

Top Requirements

Team Up: Be Golden, Collaborate and Help Others Succeed.

Own It: Be a role model, Embrace Responsibility and Keep Learning.

Passionately Serve: Be Positive, Care Deeply and Create Memories.

Qualifications

• Excellent communication skills, with a friendly and courteous telephone manner.
• Strong sales skills and the ability to employ sales techniques effectively.
• Attention to detail and accuracy in processing reservations.
• Customer‑centric approach with a focus on delivering high‑quality service.
• Proficiency in using computerized reservation systems or booking platforms.
• Flexibility to work varying shifts, including evenings, weekends, and holidays.
• Team player with the ability to collaborate effectively with colleagues.
• Previous experience in a similar role or hospitality industry knowledge is preferred.

Equal Opportunity Statement

Shamin Hotels is an equal opportunity employer and welcomes applications from individuals of all backgrounds.