Reservationist

Shamin Hotels Master; Richmond (VA); On-site; USD 23,419 - 26,174; Full time

Job summary

Shamin Hotels Master in Richmond, VA, is seeking a Reservations Agent to handle customer inquiries and secure reservations. This role emphasizes employing effective sales techniques and providing exceptional customer service.

The ideal candidate will possess excellent communication skills and attention to detail and be able to work varying shifts. Previous experience in hospitality is preferred. Join our team and help create memorable experiences for our guests.

Qualifications

• Excellent communication skills, with a friendly and courteous telephone manner.
• Strong sales skills and the ability to employ sales techniques effectively.
• Attention to detail and accuracy in processing reservations.
• Customer-centric approach with a focus on delivering high-quality service.
• Proficiency in using computerized reservation systems or booking platforms.
• Flexibility to work varying shifts, including evenings, weekends, and holidays.
• Team player with the ability to collaborate effectively with colleagues.
• Previous experience in a similar role or hospitality industry knowledge is preferred.

Responsibilities

• Professionally handle incoming telephone inquiries from customers.
• Utilize effective sales techniques to secure and process reservations.
• Ensure all reservations are processed accurately and in a timely manner.
• Provide exceptional customer service by addressing customer needs.
• Maintain a comprehensive understanding of accommodations and policies.
• Use reservation systems to manage reservations accurately.
• Resolve customer issues related to reservations.
• Collaborate with colleagues to coordinate guest services.

Skills

Excellent communication skills

Strong sales skills

Attention to detail

Customer-centric approach

Proficiency in reservation systems

Flexibility to work varying shifts

Team player

Job description

Job Details

Job Location: Richmond, VA 23235

Salary Range: $17.00 - $19.00 Hourly

Department: Operations

Reports To: General Manager

Supervision: None

Pay Structure: Paid Bi-weekly

Position Overview

The Reservations Agent is responsible for answering telephone inquiries in a friendly and courteous manner, employing sales techniques in order to secure and process reservations for guest accommodations accurately and in a timely manner consistent with Shamin Hotels high standards of quality.

Essential Job Functions

• Answering inquiries: Professionally handle incoming telephone inquiries from customers in a friendly and courteous manner.
• Sales techniques: Utilize effective sales techniques to secure and process reservations for guest accommodations.
• Accuracy and timeliness: Ensure all reservations are processed accurately and in a timely manner, adhering to Shamin Hotels' high standards of quality.
• Customer service: Provide exceptional customer service by addressing customer needs and inquiries promptly and professionally.
• Product knowledge: Maintain a comprehensive understanding of Shamin Hotels' accommodations, amenities, pricing, and policies to effectively assist customers and promote available options.
• Reservation systems: Use reservation systems or booking platforms proficiently to enter and manage reservations accurately.
• Problem‑solving: Resolve customer issues or concerns related to reservations efficiently and effectively.
• Team collaboration: Collaborate with colleagues and other departments to ensure seamless communication and coordination of reservations and guest services.

Top Requirements

Team Up: Be Golden, Collaborate and Help Others Succeed.

Own It: Be a role model, Embrace Responsibility and Keep Learning.

Passionately Serve: Be Positive, Care Deeply and Create Memories.

Qualifications

• Excellent communication skills, with a friendly and courteous telephone manner.
• Strong sales skills and the ability to employ sales techniques effectively.
• Attention to detail and accuracy in processing reservations.
• Customer‑centric approach with a focus on delivering high‑quality service.
• Proficiency in using computerized reservation systems or booking platforms.
• Flexibility to work varying shifts, including evenings, weekends, and holidays.
• Team player with the ability to collaborate effectively with colleagues.
• Previous experience in a similar role or hospitality industry knowledge is preferred.

Equal Opportunity Statement

Shamin Hotels is an equal opportunity employer and welcomes applications from individuals of all backgrounds.