Reservationist

Shamin Hotels; Richmond (VA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health insurance

401K plan with company match

Employee discounts at branded hotels

Gym membership discounts

Paid holidays

Paid time off

Paid holidays

Job summary

A hospitality management company located in Virginia is seeking a Reservations Agent. This role involves answering customer inquiries and processing reservations accurately while providing exceptional service. Candidates should possess strong customer service and sales skills, with the ability to collaborate with a team. Shamin Hotels offers a variety of benefits, training opportunities, and employee discounts. Ideal for those eager to grow within the hospitality industry.

Qualifications

• Exceptional customer service skills with a friendly demeanor.
• Ability to utilize effective sales techniques for securing reservations.
• Strong problem-solving skills to address customer issues.
• Provide exceptional customer service and resolve issues.
• Maintain knowledge of accommodations, policies and pricing.
• Enter and manage reservations in reservation systems.
• Collaborate with colleagues for seamless guest services.

Responsibilities

• Professionally handle customer inquiries and reservations.
• Process reservations accurately and in a timely manner.
• Maintain a comprehensive understanding of accommodations and amenities.
• Customer Service: Provide exceptional customer service by addressing customer needs and inquiries promptly and professionally.
• Product Knowledge: Maintain understanding of accommodations, amenities, pricing, and policies to assist customers.
• Reservation Systems: Use reservation systems to enter and manage reservations accurately.
• Problem-Solving: Resolve customer issues or concerns related to reservations efficiently.
• Team Collaboration: Collaborate with colleagues and other departments to ensure seamless communication.

Skills

Customer service skills

Sales techniques

Problem-solving

Team collaboration

Problem-solving

Tools

Reservation systems

Job description

Who are we looking for?

Are you someone who values teamwork, takes ownership of your role, and is passionate about serving our guests with warmth and hospitality? Shamin Hotels invites you to join our team! Whether you're greeting guests with a friendly smile, assisting them with their needs, or going the extra mile to ensure your stay is nothing short of perfect, your dedication to service excellence will shine through in everything you do. We are seeking candidates with a wide variety of knowledge, skills, and experiences to contribute to our continued success. Whether you're a seasoned professional or just starting your career, we have opportunities for you to grow and excel with us!

Department: Operations

Reports To: General Manager

Supervision: None

Pay Structure: Paid Bi-weekly

Why Should You Work for Shamin Hotels?

Amazing Benefits! In addition to competitive pay, we offer a range of benefits for full-time associates, including health, dental, vision, accident and short and long term disability insurance, pet insurance, gym membership discounts, Paid time off, Paid holidays, Shamin Perk discounts on tickets, rental cars and attractions, footwear discounts, 401K plan with company match, employee discounts at our branded hotels and more!

Endless Opportunities! With over 70 hotels in our portfolio and plans for further expansion, there are endless opportunities for growth and advancement at Shamin Hotels. Whether you're interested in front-line operations, corporate management, or hotel development, we have opportunities for you to shine.

Advancement! We're proud of our track record of promoting from within. At Shamin Hotels, we're committed to nurturing talent and providing opportunities for our employees to thrive. Join us and be part of a company where your potential is limited only by your ambition. We look forward to welcoming you to the Shamin Hotels family!

How to Apply

If you are passionate about hospitality and ready to embark on a rewarding career with Shamin Hotels, we want to hear from you! Please apply here: https://shaminhotels.jobaline.com/

Enter the job title and location and apply!

Position Overview

The Reservations Agent is responsible for answering telephone inquiries in a friendly and courteous manner, employing sales techniques in order to secure and process reservations for guest accommodations accurately and in a timely manner consistent with Shamin Hotels high standards of quality.

Essential Job Functions

• Answering Inquiries: Professionally handle incoming telephone inquiries from customers in a friendly and courteous manner.
• Sales Techniques: Utilize effective sales techniques to secure and process reservations for guest accommodations.
• Accuracy and Timeliness: Ensure all reservations are processed accurately and in a timely manner, adhering to Shamin Hotels' high standards of quality.
• Customer Service: Provide exceptional customer service by addressing customer needs and inquiries promptly and professionally.
• Product Knowledge: Maintain a comprehensive understanding of Shamin Hotels' accommodations, amenities, pricing, and policies to effectively assist customers and promote available options.
• Reservation Systems: Use reservation systems or booking platforms proficiently to enter and manage reservations accurately.
• Problem-Solving: Resolve customer issues or concerns related to reservations efficiently and effectively.
• Team Collaboration: Collaborate with colleagues and other departments to ensure seamless communication and coordination of reservations and guest services.

Top Requirements

• Team Up: Be Golden, Collaborate and Help Others Succeed.
• Own It: Be a role model, Embrace Responsibility and Keep Learning.
• Passionately Serve: Be Positive, Care Deeply and Create Memories.