Reservationist

RATP Dev USA; Lexington (KY); On-site; USD 19,000 - 28,000; Full time

Job summary

RATP Dev USA in Lexington, KY is seeking a customer service agent to handle day-to-day reservations and passenger communications, including ADA-related inquiries and dispatch support.

You will enter data accurately, provide follow-up communications, and coordinate with schedulers and vehicle operators to keep trips on time and cost‑effective.

Two years of reservations or clerical experience and a high school diploma are required; strong interpersonal and computer skills are essential.

Qualifications

• Minimum two years of reservations or clerical experience in a customer service environment.
• High School diploma or above.

Responsibilities

• Answer passenger calls regarding trip reservations, cancellations, and general questions about transportation services.
• Complete data entry tasks.
• Provide feedback to passengers through follow-up calls as a course of duty or as required by schedule changes.
• Provide dispatch/scheduling when required.
• Communicating with passenger trip changes promptly to scheduling, dispatch, or vehicle operators.
• Maintain accurate records and appropriate filing systems.
• Communicate effectively with management staff regarding scheduling or passenger issues.
• Ability to handle multiple tasks accurately and effectively.
• Provide passengers, dispatch/schedulers, and management staff with excellent customer service.
• Professional telephone demeanor and office appearance.

Skills

Customer service

Communication

Multitasking

Office equipment

Education

High school diploma

2 years reservations experience

Tools

Computer literacy

Job description

This position will work to deliver the day-to-day customer service objectives and passenger trip reservations. The duties include daily communication and interaction with ADA passengers and dispatch/schedulers. The position will perform backup duties for the dispatch/schedulers and customer service. The position must be organized, and activities must be conducted to ensure accurate and timely trip bookings that drive a safe, on-time, and cost-effective operating performance.

Profil De Candidat Recherché

• Answer passenger calls regarding trip reservations, cancellations, and general questions about transportation services.


• Complete data entry tasks


• Provide feedback to passengers through follow-up calls as a course of duty or as required by schedule changes.


• Provide dispatch/scheduling when required.


• Communicating with passenger trip changes promptly to scheduling, dispatch, or vehicle operators.


• Maintain accurate records and appropriate filing systems.


• Communicate effectively with management staff regarding scheduling or passenger issues.


• Ability to handle multiple tasks accurately and effectively.


• Provide passengers, dispatch/schedulers, and management staff with excellent customer service.


• Professional telephone demeanor and office appearance


• Other related duties as assigned.

Education And Experience

• Minimum two (2) years of reservations or clerical experience in a customer service environment


• High School diploma or above

Knowledge/Skills/Abilities

• Familiarity with the Americans with Disabilities Act (ADA) of 1990 Laws and Procedures


• Familiarity with computer technology related to demand response transportation services.


• Considerable knowledge of modern office equipment, office procedures, and computer operations


• Skilled interpersonal relations and customer service


• Skilled in communication (verbal and written) and decision-making.


• She is skilled in operating a computer, telephone system, standard office equipment, and file management.

Pay: 17.11 an hour