ParaTransit - Dispatcher (Go Wake)

RATP Dev; Raleigh (NC); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Vacation

Sick time

Life & Accident Insurance

Medical, Dental, and Vision Insurance

Wellness Program

Retirement savings plan (401 K)

Job summary

RATP Dev in Raleigh, North Carolina seeks an entry-level to mid-level Dispatcher to act as the lifeline between clients and bus operators. You will assess and respond with immediate solutions to maintain on-time service and delivery.

Responsibilities include coordinating routes, reviewing calls, and supporting daily driver staffing. A valid license, 2+ years of driving and customer service are required, with Ecolane/ParaTransit experience preferred.

Qualifications

• Minimum of two years general work experience, including driving and customer service.
• Must be a minimum of 18 years of age.
• Must have been a licensed driver for at least two years.
• Ability to work under time constraints and deadlines
• Problem-solving, conflict resolutions and analytical abilities
• A Valid Driver's License
• No criminal convictions or DWI, DUI, assault, or possession
• Must be able to multi-task

Responsibilities

• Collaborates with routing specialists and schedulers to optimize routes
• Dispatch drivers using information provided by the clients through the reservation department and the online reservation application
• Review and respond to all incoming calls, confirming all details with the client review reservation two weeks out
• Discuss with the client availability to review online reservations
• Field incoming calls for the exact day requests, ensure availability, and examine possible route changes
• Initiate all outbound calls to the city connect and access
• Troubleshoot and resolve potential pick-up problems before they result in service issues
• Ensure service on missed pick-ups by coordinating driver movement in the field
• Assist in determining the daily level of driver staffing to provide the best mix of responsiveness and productivity
• Other duties assigned by the operation staff
• Prefer Ecolane and/or ParaTransit Experience

Skills

Driver's license

Customer service

Time management

Problem solving

Communication

Multi-tasking

Computer skills

Education

High school diploma or GED

Tools

Ecolane

ParaTransit

Reservation system

Job description

• Less than 2 years of experience (Entry level)
• High school diploma, A levels, GED, GCSE
• Operations Control Center Agent

Mission

Our dispatchers arecritical to the operations of our business. They are the lifeline between theclient and our bus operators. Your ability to assess and respond with animmediate solution helps to maintain on time service and delivery.

Profile

Requirements for a Dispatcher

• Minimum of two (2) years of general work experience, includingdriving experience and customer service experience.
• Must be a minimum of 18 years of age.
• Must have been a licensed driver for at least two (2) years.
• Ability to work under time constraints and deadlines
• Problem-solving, conflict resolutions and analytical abilities
• A Valid Driver's License
• No criminal convictions or DWI, DUI, assault, or possession
• Must be able to multi-task

Responsibilities of aDispatcher

• Collaborates with routing specialists and schedulers to optimizeroutes
• Dispatch drivers using information provided by the clientsthrough the reservation department and the online reservation application
• Review and respond to all incoming calls, confirming all detailswith the client review reservation two weeks out
• Discuss with the client availability to review onlinereservations
• Field incoming calls for the exact day requests, ensure availability, and examine possible route changes
• Initiate all outbound calls to the city connect and access
• Troubleshoot and resolve potential pick-up problems before theyresult in service issues
• Ensure service on missed pick-ups by coordinating drivermovement in the field
• Assist in determining the daily level of driver staffing to provide the best mix of responsiveness and productivity
• Other duties assigned by the operation staff
• Prefer Ecolane and/or ParaTransit Experience

Education Requirement

High school diploma or GED

Benefits of a Dispatcher

• Vacation
• Sick time
• Medical, Dental, and Vision Insurance
• Wellness Program
• Retirement savings plan (401 K)

Requirements for a Dispatcher

• Minimum of two (2) years of general work experience, includingdriving experience and customer service experience.
• Must be a minimum of 18 years of age.
• Must have been a licensed driver for at least two (2) years.
• Ability to work under time constraints and deadlines
• Problem-solving, conflict resolutions and analytical abilities
• Good computer skills
• A Valid Driver's License
• No criminal convictions or DWI, DUI, assault, or possession
• Must be able to multi-task

Responsibilities of aDispatcher

• Collaborates with routing specialists and schedulers to optimizeroutes
• Dispatch drivers using information provided by the clientsthrough the reservation department and the online reservation application
• Review and respond to all incoming calls, confirming all detailswith the client review reservation two weeks out
• Discuss with the client availability to review onlinereservations
• Field incoming calls for the exact day requests, ensure availability, and examine possible route changes
• Initiate all outbound calls to the city connect and access
• Troubleshoot and resolve potential pick-up problems before theyresult in service issues
• Ensure service on missed pick-ups by coordinating drivermovement in the field
• Assist in determining the daily level of driver staffing to provide the best mix of responsiveness and productivity
• Other duties assigned by the operation staff
• Prefer Ecolane and/or ParaTransit Experience

Education Requirement

High school diploma or GED

Benefits of a Dispatcher

• Vacation
• Sick time
• Life & Accident Insurance
• Medical, Dental, and Vision Insurance
• Wellness Program
• Retirement savings plan (401 K)

Pay Rate: $ 19.50/HR

Hours: Flexibility required

We are an Equal Opportunity Employer and Welcome Diversity to ourTeams.