Reservationist

Vail Resorts; Colorado; On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Ski/Mountain Perks

MORE employee discounts on lodging, 음식

401(k) Retirement Plan

Employee Assistance Program

Excellent training and professional发展

Referral Program

Job summary

Vail Resorts is hiring for winter seasonal roles in dining reservations and guest services. You will manage reservations, document guest details, coordinate transportation for mountain dining venues, and provide information on locations, hours, policies, and events.

Join a team delivering outstanding guest experiences in a resort environment with opportunities for training and development. Compensation includes seasonal pay with flexible shifts and employee benefits.

Qualifications

• Prior customer service, reservations, hospitality, or call center experience preferred.
• Strong verbal and written communication skills.
• Proficiency with reservation software, computer systems, and Microsoft Office.
• Excellent organizational and multitasking abilities.
• Flexible schedule including evenings, weekends, and holidays.
• Ability to work independently and as part of a team.
• Knowledge of dining operations, transportation logistics, and resort services is a plus.

Responsibilities

• Accept, manage, and confirm dining reservations via telephone, email, and computerized reservation systems.
• Accurately document guest information, including preferred dining dates, times, seating requests, special occasions, dietary restrictions, and accessibility needs.
• Coordinate and communicate transportation arrangements for guests traveling to remote mountain dining venues.
• Provide comprehensive information about mountain dining locations, menus, hours of operation, transportation options, policies, and special events.
• Respond professionally and efficiently to guest inquiries, concerns, and reservation modifications.
• Maintain accurate reservation records and ensure all guest requests are communicated to the appropriate dining venue teams.
• Monitor reservation availability and assist in maximizing dining capacity while maintaining an exceptional guest experience.
• Collaborate with restaurant, transportation, and operations teams to ensure seamless service delivery.
• Handle high call volumes while maintaining a positive, guest-focused attitude.
• Follow company policies, service standards, and data privacy requirements when handling guest information.

Skills

Customer service

Reservations

Hospitality

Call center

Verbal communication

Written communication

Microsoft Office

Reservation software

Organizational skills

Multitasking

Education

High school diploma or equivalent

Tools

Reservation software

Microsoft Office

Computer systems

Job description

Now hiring for winter 2026/27 - Cooks, Drivers, Instructors & more.Apply today!

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Job Specifications:

• Starting Wage:$20.00/hr - $23.00/hr
• Employment Type:Winter Seasonal 2026/2027
• Shift Type:Full Time and Part Time hours available
• Minimum Age:At least 18 years of age
• Housing Availability:No

Job Responsibilities:

• Accept, manage, and confirm dining reservations via telephone, email, and computerized reservation systems.
• Accurately document guest information, including preferred dining dates, times, seating requests, special occasions, dietary restrictions, and accessibility needs.
• Coordinate and communicate transportation arrangements for guests traveling to remote mountain dining venues.
• Provide comprehensive information about mountain dining locations, menus, hours of operation, transportation options, policies, and special events.
• Respond professionally and efficiently to guest inquiries, concerns, and reservation modifications.
• Maintain accurate reservation records and ensure all guest requests are communicated to the appropriate dining venue teams.
• Monitor reservation availability and assist in maximizing dining capacity while maintaining an exceptional guest experience.
• Collaborate with restaurant, transportation, and operations teams to ensure seamless service delivery.
• Handle high call volumes while maintaining a positive, guest-focused attitude.
• Follow company policies, service standards, and data privacy requirements when handling guest information.

Job Requirements:

• High school diploma or equivalent preferred.
• Previous customer service, reservations, hospitality, restaurant, or call center experience preferred.
• Strong verbal and written communication skills.
• Proficiency with reservation software, computer systems, and Microsoft Office applications.
• Excellent organizational and multitasking abilities.
• Ability to remain professional and courteous in a fast-paced environment.
• Strong attention to detail and accuracy.
• Flexible schedule, including evenings, weekends, and holidays as business needs require.
• Exceptional guest service and hospitality skills.
• Ability to answer frequently asked questions and provide accurate information regarding mountain dining experiences.
• Strong problem-solving and conflict-resolution skills.
• Ability to work independently and as part of a team.
• Knowledge of dining operations, transportation logistics, and resort services is a plus.

Physical Requirements:

• Ability to sit for extended periods while working at a computer workstation.
• Ability to communicate effectively by phone and in person.
• Ability to occasionally lift up to 40 pounds.

Working Conditions:

• Office, call center, or resort-based environment.
• Frequent use of computer systems, telephones, and reservation software.
• May require working weekends, holidays, and peak tourism periods.
• This position plays a critical role in creating memorable guest experiences by ensuring accurate reservations, personalized service, and seamless coordination of mountain dining activities.

The expected pay range is$20.00/hr - $23.00/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 516964
Reference Date:08/29/2026
Job Code Function:Front of House