Advanced Guest Services Attendant

Vail Resorts; Beaver Creek (CO); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Free employee passes

Discounted lift tickets for friends & 

401(k) Retirement Plan

Excellent training and professional开发

Job summary

Vail Resorts in Beaver Creek, CO is hiring the Advanced Guest Services Attendant for the winter season. You will support call center agents, answer questions about resort activities, transfer calls, and take guest messages with professionalism.

Starting wage is $22.00 to $26.88 per hour for winter seasonal 2026/27, with full-time and part-time hours available. The role emphasizes guest service excellence, teamwork, and efficiency across shifts.

Qualifications

• High school diploma or equivalent required.
• Previous experience in guest service required.
• Microsoft Office proficiency required.
• Read/write/speak English required.
• Previous supervisory experience preferred.

Responsibilities

• Support call center agents in delivering guest service at the resort.
• Answer guest questions about resort activities and transfer calls.
• Take guest messages and escalate issues as needed.
• Assist with escalations and manage guest requests per procedures.
• Assist guests with luggage, room moves, and accessibility needs.
• Perform other duties as assigned.

Skills

Guest service

English proficiency

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

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Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

The Advanced Guest Services Attendant will support the call center agents in delivering the highest level of guest service to the resort guests. This position will also answer guest questions about resort activities, transfer calls, take guest messages. When necessary the Team Lead of Guest Services will handle escalated calls and guest issues, promptly with the utmost professionalism.

Job Specifications:

Starting Wage:$22.00/hr - $26.88/hr

Employment Type:Winter Seasonal 2026/2027

Shift Type:Full Time and Part Timehours available

Minimum Age:At least 18 years of age

Housing Availability:Yes

Job Responsibilities:

Responsible for ongoing training and development of new and existing staff

Supervise shifts- handling escalations, room-moves, team needs, and tasks assigned by manager

Receive housekeeping requests from guests, owners, employees and dispatch to appropriate housekeeping department.

Receive maintenance requests from guests, owners and employees and dispatch out to appropriate Property Management office and log all calls.

Dispatch Keystone Emergency Services per established procedures, log all dispatches, contact additional agencies/resources as needed.

Explain guest pay folios over the telephone and e-mail receipts.

Complete shift duties, follow procedures to ensure completion, pass to next shift as necessary.

Assist Owners and Guests with luggage, room-moves, wheelchairs, cribs and rollaway beds.

Other duties as assigned

Job Requirements:

High school diploma or equivalent - required

Previous experience in guest service – required

Ability to work outside, on your feet, in all weather conditions for long periods of time

Microsoft office proficiency - required

Flexible schedule including weekends and holidays- required

Read, write, speak, and comprehend English - required

Previous experience in Lodging/Hospitality/Call Center - preferred

Previous supervisory experience - preferred

The expected pay range is$22.00/hr - $26.88/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 515304

Reference Date:07/14/2026

Job Code Function:Guest Services

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