Restaurant Crew

Vail Resorts; Beaver Creek (CO); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Free ski passes for employees

Employee discounted lift tickets for 


Free ski lessons

Retail discounts (40%)

401(k) Retirement Plan

Employee Assistance Program

Training and professional development

Referral Program

Job summary

Vail Resorts in Colorado is seeking a Mountain Dining Reservationist to manage guest dining reservations across mountain dining venues by phone and computer systems. You will document guest preferences, verify details, and ensure a seamless visit for every guest.

The role starts at $20.00–$23.00 per hour, Winter Seasonal 2026/2027, with full and part-time hours available. The position requires strong communication, multitasking, and the ability to work weekends and holidays in a resort setting.

Qualifications

• High school diploma or equivalent preferred.
• Experience in customer service, reservations, hospitality, or call centers preferred.
• Proficient with reservation software and Microsoft Office.

Responsibilities

• Accept, manage, and confirm dining reservations by phone, email, and online systems.
• Document guest preferences, dates, times, seating requests, and dietary restrictions.
• Coordinate transportation arrangements to remote dining venues.
• Provide information on locations, menus, hours, and events.
• Handle guest inquiries and reservation modifications with professionalism.
• Maintain accurate reservation records and maximize dining capacity.
• Collaborate with restaurant, transportation, and operations teams for seamless service.
• Manage high call volumes with a guest-focused attitude.
• Follow company policies and data privacy rules when handling guest data.

Skills

Strong verbal and written komunikation

Excellent organizational skills

Multitasking abilities

Problem-solving

Teamwork

Attention to detail

Customer service mindset

Education

High school diploma or equivalent

Tools

Reservation software

Microsoft Office

Job description

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

The Mountain Dining Reservationist is responsible for managing guest dining reservations for mountain dining venues through phone and computer-based reservation systems. This role delivers exceptional guest service by accurately documenting and fulfilling dining preferences, accommodating special requests, answering questions about dining experiences, and ensuring guests have all necessary information for a seamless visit. The Reservationist may also assist with coordinating transportation to remote mountain dining locations.

Job Specifications:

• Starting Wage:$20.00/hr - $23.00/hr
• Employment Type:Winter Seasonal 2026/2027
• Shift Type:Full Time and Part Time hours available
• Minimum Age:At least 18 years of age
• Housing Availability:No

Job Responsibilities:

• Accept, manage, and confirm dining reservations via telephone, email, and computerized reservation systems.
• Accurately document guest information, including preferred dining dates, times, seating requests, special occasions, dietary restrictions, and accessibility needs.
• Coordinate and communicate transportation arrangements for guests traveling to remote mountain dining venues.
• Provide comprehensive information about mountain dining locations, menus, hours of operation, transportation options, policies, and special events.
• Respond professionally and efficiently to guest inquiries, concerns, and reservation modifications.
• Maintain accurate reservation records and ensure all guest requests are communicated to the appropriate dining venue teams.
• Monitor reservation availability and assist in maximizing dining capacity while maintaining an exceptional guest experience.
• Collaborate with restaurant, transportation, and operations teams to ensure seamless service delivery.
• Handle high call volumes while maintaining a positive, guest-focused attitude.
• Follow company policies, service standards, and data privacy requirements when handling guest information.

Job Requirements:

• High school diploma or equivalent preferred.
• Previous customer service, reservations, hospitality, restaurant, or call center experience preferred.
• Strong verbal and written communication skills.
• Proficiency with reservation software, computer systems, and Microsoft Office applications.
• Excellent organizational and multitasking abilities.
• Ability to remain professional and courteous in a fast-paced environment.
• Strong attention to detail and accuracy.
• Flexible schedule, including evenings, weekends, and holidays as business needs require.
• Exceptional guest service and hospitality skills.
• Ability to answer frequently asked questions and provide accurate information regarding mountain dining experiences.
• Strong problem-solving and conflict-resolution skills.
• Ability to work independently and as part of a team.
• Knowledge of dining operations, transportation logistics, and resort services is a plus.

Physical Requirements:

• Ability to sit for extended periods while working at a computer workstation.
• Ability to communicate effectively by phone and in person.
• Ability to occasionally lift up to 40 pounds.

Working Conditions:

• Office, call center, or resort-based environment.
• Frequent use of computer systems, telephones, and reservation software.
• May require working weekends, holidays, and peak tourism periods.
• This position plays a critical role in creating memorable guest experiences by ensuring accurate reservations, personalized service, and seamless coordination of mountain dining activities.

The expected pay range is$20.00/hr - $23.00/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.