Reservation Specialist — Entry-Level Hospitality

Professional Travel Hub; Baltimore (MD); On-site; USD 32,000 - 42,000; Full time

Job summary

Professional Travel Hub in the United States is seeking service-driven individuals for a Customer Service Hospitality – Reservations role. This entry-level position focuses on coordinating reservations, managing booking details, and delivering a smooth customer experience.

No prior experience required; training is provided. You will work with hotels, resorts, and travel services, using reservation tools and online systems to ensure accuracy and timely responses.

Qualifications

• Strong communication skills with a customer-first approach.
• Organized with attention to detail.
• Comfortable using online systems and reservation tools.
• Ability to manage tasks independently.
• Customer service, hospitality, or administrative experience is helpful but not required.

Responsibilities

• Assist clients with making and managing reservations for hotels, resorts, and travel-related services.
• Provide clear and professional communication regarding booking details and availability.
• Support the reservation process from inquiry through confirmation.
• Review reservation information for accuracy, including dates and guest details.
• Maintain organized records of client bookings and communications.
• Provide follow-up support and respond to customer questions as needed.

Skills

Communication

Organized

Reservation systems

Independent

Customer service experience

Tools

Reservation systems

Job description

Professional Travel Hub in the United States is seeking service-driven individuals for a Customer Service Hospitality – Reservations role. This entry-level position focuses on coordinating reservations, managing booking details, and delivering a smooth customer experience.

No prior experience required; training is provided. You will work with hotels, resorts, and travel services, using reservation tools and online systems to ensure accuracy and timely responses.