Reservation Specialist

Better Talent by Laveer & Co.; South Haven (MI); Hybrid; USD 28,929 - 34,440; Full time

Benefits offered by this job

Paid time off

Sick days

Vacation days

Bonus based on annual sales targets

Job summary

Beachwalk Properties, located in South Haven, Michigan, is looking for a detail-oriented Reservation Specialist to be the first point of contact for guests interested in vacation rentals. In this role, you'll manage reservations and ensure exceptional service throughout the booking process.

The ideal candidate has customer service experience, strong communication skills, and a positive, guest-focused attitude. This position offers an hourly wage of $21.00 - $25.00 and requires flexibility due to the seasonal nature of the vacation rental industry.

Qualifications

• 1+ years of experience in customer service or hospitality roles is required.
• Excellent communication and interpersonal skills are essential.
• Must demonstrate strong organizational abilities and attention to detail.

Responsibilities

• Manage the reservation process from inquiry to booking.
• Assist guests in selecting vacation rental properties.
• Provide accurate information about properties and local area.

Skills

Customer service experience

Strong communication skills

Attention to detail

Organizational skills

Multitasking ability

Job description

Company Overview

Beachwalk Properties is a vacation rental management firm in South Haven, Michigan, offering an exciting opportunity for individuals who want to grow with a company rooted in hospitality, service, and community. Team members have the chance to be part of a fast-paced, people-focused environment where every role contributes directly to creating memorable guest experiences and supporting property owners. One of the strongest reasons to join Beachwalk Properties is the opportunity for growth within the company. As the business continues to expand, employees can develop new skills, take on additional responsibilities, and build long-term careers in areas such as guest services, operations, property care, maintenance, housekeeping coordination, marketing, and management. Beachwalk Properties values team members who are motivated, dependable, and eager to learn, making it a great place for someone looking to advance professionally. Working with Beachwalk Properties also means being part of the thriving South Haven vacation rental industry, helping visitors enjoy one of Michigan’s most desirable lakeshore destinations. For someone who enjoys teamwork, problem-solving, hospitality, and the satisfaction of seeing their work make a real impact, Beachwalk Properties offers a rewarding place to work with meaningful opportunities for advancement.

Position Summary

Beachwalk Properties is seeking a detail-oriented and guest-focused Reservation Specialist to join our team in South Haven, MI. In this role, you will serve as the first point of contact for guests exploring vacation rental options along the beautiful Lake Michigan shoreline. You'll manage the reservation process from inquiry to booking, ensuring accuracy, efficiency, and exceptional service at every step. This position is ideal for someone who thrives in a structured environment, values precision, and takes pride in delivering consistent, reliable support to both guests and team members. If you're organized, dependable, and enjoy helping people plan memorable vacations, we'd love to hear from you.

Key Responsibilities

• Respond to guest inquiries by phone, email, and online booking platforms in a professional and timely manner.
• Assist guests with selecting vacation rental properties that best fit their needs.
• Provide accurate information regarding property features, availability, rates, policies, amenities, and local area details.
• Process reservations, changes, cancellations, and guest account updates accurately.
• Maintain detailed and organized reservation records within the company's booking system.
• Follow up with prospective guests to encourage bookings and provide excellent service.
• Communicate with internal team members regarding guest needs, special requests, arrival details, and reservation updates.
• Support guests before, during, and after their stay to help ensure a positive vacation experience.
• Help resolve guest concerns or questions with professionalism and care.
• Stay knowledgeable about Beachwalk Properties' vacation homes, company policies, and South Haven area attractions.
• Assist with administrative tasks and office support as needed.

Required Qualifications

• 1+ years previous customer service, hospitality, sales, reservations, or administrative experience
• Strong verbal and written communication skills.
• Friendly, professional, and guest-focused attitude.
• Excellent attention to detail and organizational skills.
• Ability to multitask and prioritize in a busy environment.
• Comfortable using computers, reservation systems, email, and phone systems.
• Ability to learn property details, company procedures, and booking policies.
• Dependable, punctual, and able to work well both independently and as part of a team.
• Positive attitude and willingness to help wherever needed.

Compensation, Benefits, & Schedule

Hourly Salary: $21.00 - $25.00

• Bonus – Percentage of annual sales targets
• Benefits – Paid time off such as PTO, sick days, and vacation days
• Schedule – This position may require weekday, weekend, holiday, and seasonal availability based on business needs. Vacation rental management is a guest-focused industry, and flexibility during peak travel seasons is important.